Amsterdam Multichannel Customer Care Specialist

at; Amsterdam; Hybrid; EUR 39,000 - 44,000; Full time

Benefits offered by this job

40% employee discount

Job summary

Suitsupply is seeking a customer operations enthusiast to join our Amsterdam HQ. You will engage international customers across WhatsApp, chat, email, and phone, offering tailored advice on size, fit, and style to ensure an exceptional journey.

The role emphasizes proactive problem solving, using CRM tools to track interactions and resolve cases promptly. English fluency is required, with Dutch or French a plus; on-site work five days a week with some after-hours flexibility.

Qualifications

• Experience in a customer-facing or support role, ideally in a fast-paced or digital environment.
• Strong written and verbal communication; adapts to customer tone.
• Growth mindset with openness to feedback and continuous improvement.
• Accountable and proactive; takes ownership and follows through.
• Fluent in English; Dutch or French is a strong plus.
• On-site work at Suitsupply HQ, with flexibility for evening/weekend shifts from home.

Responsibilities

• Communicate with international customers via WhatsApp, chat, email, and phone.
• Provide personalized advice on size, fit, and style to enhance each customer’s journey.
• Manage order-related questions, deliveries, and returns with structured, accurate tracking.
• Use CRM and internal tools to track conversations, resolve cases, and deliver timely updates.
• Represent Suitsupply with a professional, helpful tone at all times.

Skills

Customer service experience

Communication

Growth mindset

Accountability

English fluency

Multilingual (Dutch/French a plus)

Job description

Suitsupply is seeking a customer operations enthusiast to join our Amsterdam HQ. You will engage international customers across WhatsApp, chat, email, and phone, offering tailored advice on size, fit, and style to ensure an exceptional journey.

The role emphasizes proactive problem solving, using CRM tools to track interactions and resolve cases promptly. English fluency is required, with Dutch or French a plus; on-site work five days a week with some after-hours flexibility.