Global Customer Ops Specialist – Multichannel Support

BESTSELLER; Amsterdam; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Discount on BESTSELLER brands

Health insurance contribution (€150)

Sports membership tax benefit

37-hour work week

27 holidays per year (buy extra days)

Free healthy lunch in office

Travel reimbursement

OpenUp psychologist consultations

Culture of trust and autonomy

Professional and personal development

Job summary

BESTSELLER’s Amsterdam office seeks a dedicated Customer Service professional to support customers worldwide across multiple channels. You will resolve inquiries, process orders, and handle refunds with a proactive, solution-focused mindset in a fast-paced environment.

You will join the Customer Operations team in Amsterdam, working full-time and contributing to ongoing improvement. A passion for fashion and customer care will help you thrive and grow within our global brands.

Qualifications

• Fluent in English, both written and spoken; additional languages are a plus.
• Excellent communication and interpersonal skills.
• Interest in fashion and you are preferably an avid online shopper.
• Previous experience in customer service or a similar customer-facing environment is preferred.
• A proactive and solution-oriented mindset with the ability to take ownership of customer inquiries.
• Strong teamwork skills and a willingness to support colleagues and contribute to a positive team environment.
• Comfort working with different systems and digital tools in a fast-paced environment.
• Good attention to detail, particularly when handling orders, refunds, claims, and customer information.

Responsibilities

• Communicating with customers across multiple channels including chat, WhatsApp, e-mail, phone and through partners
• Investigating and resolving customer inquiries by working with internal and external stakeholders and using relevant systems and tools
• Developing an in-depth knowledge of Customer Service macros and phone scripts in both English and the relevant local language(s)
• Processing and managing customer orders through various systems
• Handling customer service claims and ensuring they are followed through appropriately
• Processing refunds accurately and in line with our procedures
• Recognising and reporting potential fraudulent behavior
• Participating in meetings and training sessions to keep your knowledge and skills up-to-date
• Supporting with ad-hoc translations of customer-facing content when needed
• Being a team player and assisting colleagues when needed
• Identifying opportunities for improvement and proactively sharing suggestions with your Customer Operations Supervisor

Skills

Fluent English

Communication

Teamwork

Proactive problem-solving

Attention to detail

Customer service experience

Fashion interest

Multilingual advantage

Job description

BESTSELLER’s Amsterdam office seeks a dedicated Customer Service professional to support customers worldwide across multiple channels. You will resolve inquiries, process orders, and handle refunds with a proactive, solution-focused mindset in a fast-paced environment.

You will join the Customer Operations team in Amsterdam, working full-time and contributing to ongoing improvement. A passion for fashion and customer care will help you thrive and grow within our global brands.