Customer Service Specialist

at; Amsterdam; Hybrid; EUR 39,000 - 44,000; Full time

Benefits offered by this job

40% employee discount

Job summary

Suitsupply is seeking a customer operations enthusiast to join our Amsterdam HQ. You will engage international customers across WhatsApp, chat, email, and phone, offering tailored advice on size, fit, and style to ensure an exceptional journey.

The role emphasizes proactive problem solving, using CRM tools to track interactions and resolve cases promptly. English fluency is required, with Dutch or French a plus; on-site work five days a week with some after-hours flexibility.

Qualifications

• Experience in a customer-facing or support role, ideally in a fast-paced or digital environment.
• Strong written and verbal communication; adapts to customer tone.
• Growth mindset with openness to feedback and continuous improvement.
• Accountable and proactive; takes ownership and follows through.
• Fluent in English; Dutch or French is a strong plus.
• On-site work at Suitsupply HQ, with flexibility for evening/weekend shifts from home.

Responsibilities

• Communicate with international customers via WhatsApp, chat, email, and phone.
• Provide personalized advice on size, fit, and style to enhance each customer’s journey.
• Manage order-related questions, deliveries, and returns with structured, accurate tracking.
• Use CRM and internal tools to track conversations, resolve cases, and deliver timely updates.
• Represent Suitsupply with a professional, helpful tone at all times.

Skills

Customer service experience

Communication

Growth mindset

Accountability

English fluency

Multilingual (Dutch/French a plus)

Job description

Location Amsterdam, North Holland, The Netherlands

Department Customer Operations

Contract type Full-time

As part of our dynamic Customer Service team,you’llbe at the heart of our mission, resolving inquiries, guiding purchases, and ensuring a seamless customer experience across all channels.We’relooking for people who bring curiosity, empathy, and a solution-driven mindset to their work. Ifyou’reeager to learn and excited to contribute to a fast‑growing company,we’dlove to hear from you!

What you’ll do

Communicate with international customers via WhatsApp, chat, email, and phone.

Providepersonalized advice on size,fit, and style to enhance each customer’s journey.

Manage order-related questions, deliveries, and returns in a structured,accurateway.

Use CRM and internal tools to track conversations, resolve cases, and delivertimelyupdates.

Represent Suitsupply with a professional, helpful tone every time.

Who you are

Experience in a customer-facing or support role, ideally in a fast-paced or digital environment.

A strong communicator who writes clearly, listens actively, and adapts to customer tone.

Curious and driven by a growth mindset; you take feedback and run with it.

Accountable and proactive; you take ownership and follow through with care.

Fluent in English; Dutch or French is a strong plus.

Able to work 5 days a week on-site at our Suitsupply HQ.

Flexibility to work evening and weekend shifts from home.

What you will get

Autonomy: We empower you to take ownership, make meaningful decisions, and drive impact without layers of sign-off.

Growth: We see your potential as a key asset. At Suitsupply,you’llhave abundant opportunities to learn, grow, and excel in a supportive environment that encourages development at every step.

Corporate Social Responsibility: Our commitment to sustainability and ethical business is unwavering. We work exclusively with suppliers who uphold the highest standards, in alignment with the InternationalLabourOrganization.

Style: Immerse yourself in a world of beautifully crafted, high-quality products, and enjoy a 40% discount on Suitsupply products.

Compensation: We offer a competitive salary of €39,000–€44,000 annually, based on relevant skills and experience.