AI-Driven IT Helpdesk Process Analyst

Logisnext Europe; Enschede; On-site; EUR 42,000 - 58,000; Full time

Benefits offered by this job

Learning and development opportunities

International organization with cross-

Diversity of cultures

Job summary

Logisnext Europe is seeking an IT Helpdesk Process Specialist based in Enschede to lead the transition toward an AI-driven IT support model. You will analyze recurring issues, build knowledge base content, and support automation and AI-driven capabilities while continuing to assist end-users during the transformation.

You will collaborate with IT teams, implement ITSM best practices, and drive continual service improvement.

Qualifications

• Minimum three years of experience in IT Service Desk or related role.
• Solid understanding of Microsoft ecosystem (Windows, Microsoft 365, Entra ID / Active Directory).
• Hands-on experience with user account management and IT ticketing systems.
• Understanding of networking fundamentals (IP, DNS, DHCP and subnetting).
• Strong analytical mindset to identify trends and recurring issues.
• Experience in analysing incidents and identifying root causes of recurring problems.
• Good understanding of IT Service Management processes and best practices.
• Knowledge of ITIL v4 principles; ITIL v4 Foundation is preferred.
• Ability to create structured, reusable, and high-quality documentation.
• Interest in knowledge management, automation, AI, and continual service improvement.
• Proven ability to collaborate with other IT teams and stakeholders.
• Proactive, structured, improvement-oriented mindset.
• Very good Dutch and English.
• A valid driving licence.

Responsibilities

• Provide end-user IT support during the transition to AI-enabled service delivery.
• Analyse incidents and identify root causes of recurring issues.
• Create and maintain structured, reusable, and AI-ready documentation.
• Identify improvement and automation opportunities within IT support processes.
• Collaborate with Digital Engineering and other IT teams to eliminate recurring issues.
• Support the implementation and adoption of ITSM best practices.
• Drive continuous improvement initiatives and support the digital transformation roadmap.

Skills

IT Helpdesk

Analytical mindset

Microsoft ecosystem

User account management

IT ticketing systems

Networking fundamentals

ITIL v4 knowledge

Documentation

Automation interest

Collaboration with IT teams

Dutch & English

Driving licence

Job description

Logisnext Europe is seeking an IT Helpdesk Process Specialist based in Enschede to lead the transition toward an AI-driven IT support model. You will analyze recurring issues, build knowledge base content, and support automation and AI-driven capabilities while continuing to assist end-users during the transformation.

You will collaborate with IT teams, implement ITSM best practices, and drive continual service improvement.