Senior Tech Support Engineer – AI-Driven Enterprise

Entrata; Amsterdam; Ibrido; EUR 61.000 - 85.000; Tempo pieno

Descrizione del lavoro

Entrata is seeking a Senior Technical Support Engineer in Amsterdam to provide advanced technical assistance for a suite of AI-powered property management solutions. You will troubleshoot complex software issues, educate customers, and mentor junior engineers while driving process improvements.

You will collaborate with product and engineering teams to resolve incidents, maintain thorough records, and contribute to knowledge-base updates.

Competenze

• Strong technical, analytical, and problem-solving skills in a high-pressure, multi-platform environment.
• Excellent written and verbal communication skills with the ability to document and articulate issues effectively.
• Ability to adapt quickly to changing priorities and customer needs while demonstrating initiative.
• Proven ability to mentor and assist junior support engineers
• Strong attention to detail and commitment to providing an exceptional customer experience.

Mansioni

• Provide technical support and troubleshooting via telephone, ticketing systems, and chat, handling complex and escalated issues.
• Develop deep subject matter expertise in core technologies and multiple specialized technology areas.
• Maintain ownership of incidents from initial report through resolution with thorough communication.
• Educate customers on software functionalities, best practices, and product updates, while offering proactive solutions.
• Identify, document, and report software issues and reliability challenges to internal teams.
• Act as a resource for junior support engineers, providing guidance and mentorship.
• Participate in team meetings, contribute to knowledge base documentation, and support continuous improvement initiatives.
• Assist with special projects and other duties as assigned.

Conoscenze

Troubleshooting

Customer comms

Mentorship

Multi-platform

Attention to detail

Formazione

Relevant vocational/higher education

Descrizione del lavoro

Entrata is seeking a Senior Technical Support Engineer in Amsterdam to provide advanced technical assistance for a suite of AI-powered property management solutions. You will troubleshoot complex software issues, educate customers, and mentor junior engineers while driving process improvements.

You will collaborate with product and engineering teams to resolve incidents, maintain thorough records, and contribute to knowledge-base updates.