AI-Driven Customer Success Architect

Trengo; Utrecht; Hybrid; EUR 42,000 - 55,000; Full time

Job summary

Trengo is transforming customer engagement with AI-powered, scalable solutions. We are seeking a Digital-First Success pioneer to bridge relationship management with data-driven marketing and tech enthusiasm, joining a fast-moving Dutch SaaS scale-up backed by growth funding.

You will co-create proactive, tech-first customer journeys and drive growth through scalable engagement. You will design outreach programs, in-app notifications, and webinars to activate products, champion AI features, and

Qualifications

• Experience in a fast-paced SaaS environment.
• Strong tech affinity and comfort with automations.
• One year of professional experience preferred.

Responsibilities

• Design and execute scalable activation programs across your portfolio.
• Champion AI-driven features to help customers see value.
• Use data triggers and CRM automations to identify engagement opportunities and expansion potential.
• Engage proactively with customers, joining meetings when personal touch is needed for growth.
• Take ownership of a customer segment, enabling a wider one-to-many success approach.

Skills

Relationship management

Data-driven marketing

Tech enthusiasm

SaaS experience

Tools

CRM automation

Job description

Trengo is transforming customer engagement with AI-powered, scalable solutions. We are seeking a Digital-First Success pioneer to bridge relationship management with data-driven marketing and tech enthusiasm, joining a fast-moving Dutch SaaS scale-up backed by growth funding.

You will co-create proactive, tech-first customer journeys and drive growth through scalable engagement. You will design outreach programs, in-app notifications, and webinars to activate products, champion AI features, and