Junior Digital Customer Success Manager - Dutch speaking

Trengo; Utrecht; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

Trengo, a Dutch SaaS scale-up, is seeking a Digital-First Success professional to bridge relationship management, data-driven marketing and tech enthusiasm in a newly created hybrid role.

You will move toward scalable, tech-driven engagement using data triggers and AI activation strategies to keep customers healthy and engaged at scale, while owning a portfolio and collaborating with teams to drive growth. Experience in a fast-paced SaaS environment (≈1 year) is preferred.

Qualifications

• About 1 year of professional experience in a SaaS environment.
• Strong technical affinity and comfort with automations and AI workflows.
• Willingness to engage in meetings when a personal touch is needed.

Responsibilities

• Scalable Activation: design and execute outreach programs, in-app notifications, and webinars to drive product activation across your portfolio.
• AI Champion: develop scalable ways for customers to adopt and see value from AI-driven features.
• Data-Driven Strategy: use data triggers and CRM automations to identify who needs a nudge and who is ready for expansion.
• Proactive Engagement: communicate proactively and jump into meetings when a personal touch is required to drive growth.
• Portfolio Management: own a segment of the business to enable high-touch focus while expanding reach.

Skills

Tech savvy

Data driven

CRM automations

AI activation

Tools

CRM software

Job description

Welcome to the forefront of AI-driven communication. At Trengo, we’re redefining the industry by replacing repetitive work with meaningful conversations through our AI-powered customer engagement platform. We unify communication channels and leverage agentic AI to deliver proactive, human-like service for thousands of businesses worldwide.

As a fast-moving Dutch scale-up backed by a $36M Series A, we thrive on acceleration. We are looking for a pioneer to help us bridge the gap between human connection and digital efficiency.

The Role: Digital-First Success

This is a newly created, hybrid role for someone who sits at the intersection of relationship management, data-driven marketing, and tech enthusiasm. You aren’t just managing accounts; you can help co-create a proactive, tech-first customer journey.

Your mission is to move away from traditional, constant 1:1 meetings toward scalable, tech-driven engagement. You will use data triggers and AI activation strategies to ensure our customers stay healthy and engaged at scale.

What your day looks like

• Scalable Activation: You’ll help design and execute outreach programs, in-app notifications, and webinars to drive deep product activation across your portfolio.

• AI Champion: Your primary objective will be finding scalable ways to help customers implement and see the value of Trengo’s AI-driven features.

• Data-Driven Strategy: You’ll use data triggers and CRM automations to identify which customers need a nudge and which are ready for expansion.

• Proactive Engagement: While you focus on digital-first success, you are a strong proactive communicator who is ready to jump into meetings with customers when a personal touch is needed to drive growth.

• Portfolio Management: You will take ownership of a segment of our business, allowing the team to focus on high-touch accounts while you master the art of a wider "one-to-many" success.

We’d love to meet you if you:

• Experience: You have approximately one year of professional experience and are ready to continue growing your career in a fast-paced SaaS environment.

• Tech & Data Savvy: You have a high degree of technical affinity. You are comfortable with automations and enjoy exploring how AI can optimize workflows.

• Languages: You