AI-Driven Chargebacks Specialist — End-to-End Operations

Bunq B.V.; Netherlands; Hybrid; EUR 75,000 - 105,000; Full time

Benefits offered by this job

Hybrid work schedule

€1,500 learning budget

Flex Benefits €70 monthly

Travel expenses covered

Digital Nomad program: up to 20 days/2

MacBook provided

Private health insurance

Pension plan (Netherlands)

Alleo monthly allowance €60

Friday drinks & celebrations

Job summary

bunq is seeking a Chargebacks Expert to own end-to-end Mastercard dispute handling in line with PSD2 and card scheme rules. You’ll lead automation, monitor metrics, and drive improvements while ensuring clear, empathetic user communications.

This role emphasizes ownership, data-driven decisions, and regulatory compliance across global payments. The position offers a hybrid work setup in the Netherlands, a collaborative international team, and opportunities to scale impact with AI tooling and

Job description

bunq is seeking a Chargebacks Expert to own end-to-end Mastercard dispute handling in line with PSD2 and card scheme rules. You’ll lead automation, monitor metrics, and drive improvements while ensuring clear, empathetic user communications.

This role emphasizes ownership, data-driven decisions, and regulatory compliance across global payments. The position offers a hybrid work setup in the Netherlands, a collaborative international team, and opportunities to scale impact with AI tooling and