AI Agent Ops Lead

Just Eat Holding; Amsterdam; Presencial; EUR 110.000 - 140.000; Jornada completa

Descripción de la vacante

Just Eat Takeaway.com in Amsterdam seeks an AI Agent Operations Lead to drive operational excellence across AI agent tooling, knowledge systems, and analytics. You will act as the technical owner and partner with strategy, data, and product teams to deliver reliable, customer-centric AI support.

You will define best practices, lead continuous improvement cycles including A/B testing and UAT, and build executive-level reporting to inform senior leadership.

Formación

• Experience with AI or sales tech systems and turning business needs into tech specs.
• Strong analytical mindset with dashboards in CRM Analytics or Tableau.
• Experience with knowledge management and content operations.
• Experience in business process optimization and structured testing (A/B, UAT).
• Strong data storytelling and executive communication skills.
• Commercial acumen and delivery focus.
• Hands-on AI agent or Product Owner/PM experience is a plus.
• Familiarity with Salesforce ecosystem (Agentforce) is a plus.

Responsabilidades

• Lead the business readiness and operational deployment for AI agents and new tooling, acting as a key stakeholder.
• Own the AI agent ecosystem, defining scope, feature enhancements, and market expansion to drive excellence across operations.
• Govern knowledge management systems to ensure AI agent sources are accurate, current, and structured for reliable performance.
• Track and analyze performance against key business metrics, identifying trends, root causes, and growth opportunities.
• Build clear, executive-level reporting and data narratives to share critical insights with team members and senior leadership.
• Aim high by running continuous improvement cycles, including business testing (A/B testing, UAT) and tooling sign-offs.
• Break down organizational silos by engaging strategy, data, process, market, and vertical teams to maximize business impact.

Conocimientos

AI systems

CRM analytics

Knowledge management

A/B testing

Data storytelling

Commercial acumen

Product Owner

Salesforce

Herramientas

CRM Analytics

Tableau

Agentforce

Descripción del empleo

Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

The Partner Growth Centre is a driving force behind growth at Just Eat Takeaway.com. We are looking for an AI Agent Operations Lead in Amsterdam to drive operational excellence and lead the continuous improvement of our AI agent ecosystem. In this role, you will act as a technical owner across our agent tooling, knowledge systems, and analytics. You will empower our teams and lead with care for our partner experience, ensuring our interconnected systems deliver with precision and customer-centric focus.

Working closely across the organization, you will play a pivotal role in our AI transformation, helping define best practices to deliver commercial growth for a multi-billion euro platform. We welcome versatile generalists ready to flex across analytics, knowledge management, and tooling.

These are some of the key components to the position:

• Lead the business readiness and operational deployment for AI agents and new tooling, acting as a key stakeholder.
• Own the AI agent ecosystem, defining scope, feature enhancements, and market expansion to drive excellence across operations.
• Govern knowledge management systems to ensure AI agent sources are accurate, current, and structured for reliable performance.
• Track and analyze performance against key business metrics, identifying trends, root causes, and growth opportunities.
• Build clear, executive-level reporting and data narratives to share critical insights with team members and senior leadership.
• Aim high by running continuous improvement cycles, including business testing (A/B testing, UAT) and tooling sign-offs.
• Break down organizational silos by engaging strategy, data, process, market, and vertical teams to maximize business impact.

What will you bring to the team?

• Proven background with AI or sales technology systems (CRM, automation, analytics) and the ability to turn business needs into technical requirements.
• Strong analytical mindset with experience tracking performance, analyzing complex datasets, and building dashboards in CRM Analytics or Tableau.
• Experience with knowledge management or content operations, understanding how governed knowledge enhances AI agent outputs.
• Practical experience in business process optimization and running structured tests such as A/B testing and UAT.
• Outstanding data storytelling and executive communication skills, converting complex technical metrics into actionable business insights.
• Strong commercial acumen, committed to achieving goals and understanding how operational improvements impact overall business outcomes.
• Hands-on experience building AI agents or working in a Product Owner / Product Manager role is a plus.
• Familiarity with the Salesforce ecosystem (e.g., Agentforce) or relevant technical certifications is a nice-to-have.

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belongings

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.

Are you ready to join the team?