AI Agent Ops Lead - Growth & Automation

Just Eat Holding; Amsterdam; On-site; EUR 110,000 - 140,000; Full time

Job summary

Just Eat Takeaway.com in Amsterdam seeks an AI Agent Operations Lead to drive operational excellence across AI agent tooling, knowledge systems, and analytics. You will act as the technical owner and partner with strategy, data, and product teams to deliver reliable, customer-centric AI support.

You will define best practices, lead continuous improvement cycles including A/B testing and UAT, and build executive-level reporting to inform senior leadership.

Qualifications

• Experience with AI or sales tech systems and turning business needs into tech specs.
• Strong analytical mindset with dashboards in CRM Analytics or Tableau.
• Experience with knowledge management and content operations.
• Experience in business process optimization and structured testing (A/B, UAT).
• Strong data storytelling and executive communication skills.
• Commercial acumen and delivery focus.
• Hands-on AI agent or Product Owner/PM experience is a plus.
• Familiarity with Salesforce ecosystem (Agentforce) is a plus.

Responsibilities

• Lead the business readiness and operational deployment for AI agents and new tooling, acting as a key stakeholder.
• Own the AI agent ecosystem, defining scope, feature enhancements, and market expansion to drive excellence across operations.
• Govern knowledge management systems to ensure AI agent sources are accurate, current, and structured for reliable performance.
• Track and analyze performance against key business metrics, identifying trends, root causes, and growth opportunities.
• Build clear, executive-level reporting and data narratives to share critical insights with team members and senior leadership.
• Aim high by running continuous improvement cycles, including business testing (A/B testing, UAT) and tooling sign-offs.
• Break down organizational silos by engaging strategy, data, process, market, and vertical teams to maximize business impact.

Skills

AI systems

CRM analytics

Knowledge management

A/B testing

Data storytelling

Commercial acumen

Product Owner

Salesforce

Tools

CRM Analytics

Tableau

Agentforce

Job description

Just Eat Takeaway.com in Amsterdam seeks an AI Agent Operations Lead to drive operational excellence across AI agent tooling, knowledge systems, and analytics. You will act as the technical owner and partner with strategy, data, and product teams to deliver reliable, customer-centric AI support.

You will define best practices, lead continuous improvement cycles including A/B testing and UAT, and build executive-level reporting to inform senior leadership.