AEPE Benelux Business Operations Analyst

American Express; Amsterdam; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Competitive base salary

Bonus incentives

Comprehensive medical, dental, vision,

Hybrid/onsite/virtual arrangements

Parental leave

Job summary

American Express seeks a Benelux/Netherlands focused Business Operations Analyst to join the Global Merchant & Network Services. The role coordinates regional workstreams, governance routines, audits and second-line testing, combining PMO discipline, risk governance and process improvement.

You will report to the AEPE Business Operations Manager Benelux. The ideal candidate will drive management reporting, evidence management and scalable processes across markets, collaborating with Legal,

Qualifications

• University degree or equivalent professional experience in a related field.
• Experience in PMO, Business Operations, Risk Management, Governance, Audit, Compliance or regulatory/project delivery.
• Experience coordinating cross-functional projects or workstreams with multiple stakeholders.
• Experience preparing management reporting, dashboards or governance materials.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to manage multiple priorities and take ownership of deliverables.
• Strong relationship-building and communication skills with the confidence to follow up and elevate when needed.
• Advanced working knowledge of Microsoft Excel and PowerPoint.

Responsibilities

• Coordinate AEPE Business Operations programmes and workstreams with plans, milestones, actions, dependencies and risks.
• Prepare governance materials, status updates and management reporting for regional forums and leadership reviews.
• Support portfolio prioritization and visibility of demand, capacity and delivery progress.
• Provide PMO coordination for audits, regulatory examinations and 2LOD activities, including ICT reviews.
• Maintain structured documentation and evidence repositories to ensure traceability and accessibility.
• Prepare recurring and ad hoc dashboards, governance packs and executive presentations.
• Design and maintain SharePoint solutions and reporting tools to support processes.
• Collaborate with Risk, Compliance, Legal and Internal Audit to enable business operations.

Skills

Analytical thinking

Problem solving

Communication

Relationship building

Education

University degree in Business Administration, Economics, Finance, Engineering, Risk Management, Law or related discipline

Tools

Excel

PowerPoint

SharePoint

Job description

Job Description

Global Merchant & Network Services brings together American Express' merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation.

This newly created Amsterdam (preferred) or Brussels-based position will report directly to the AEPE Business Operations Manager Benelux in the AEPE Continental Europe Business Operations team to strengthen capability within the AEPE Legal Entity Belux & Netherlands Branch and across GMNS Continental Europe. The AEPE Benelux Business Operations Analyst will coordinate defined regional workstreams, governance routines, audits, regulatory examinations, and second-line testing activities. The successful candidate will help maintain clear management visibility, disciplined action tracking, strong evidence management and scalable processes in the market and stakeholder groups. This is an analyst role with ownership of defined deliverables. The role is intended to combine PMO discipline, risk and governance support, management reporting and digital process improvement rather than provide purely administrative assistance.

Responsibilities

PMO and market governance

• Coordinate assigned AEPE Business Operations programmes and workstreams, maintaining plans, milestones, actions, dependencies, decisions and delivery risks.
• Prepare governance materials, status updates, action logs and management reporting for regional forums and leadership reviews.
• Follow up with owners, elevate delays or blockers and maintain clear evidence of decisions and completion.
• Support portfolio prioritization and consolidated visibility of Business Operations demand, capacity and delivery progress.

Audit, regulatory examination and 2LOD coordination

• Provide PMO coordination for multi-market internal audits, external audits, regulatory examinations, questionnaires and 2LOD testing or effective-challenge activities, including ICT reviews and remediation.
• Coordinate evidence requests, market and stakeholder inputs, response timelines, submission tracking and remediation actions.
• Maintain structured SharePoint repositories and audit-ready records to ensure information is accessible, consistent and traceable.
• Produce accurate progress reporting and elevate missed actions, evidence gaps, dependencies or risks to timely delivery.

Management reporting and executive materials

• Prepare recurring and ad hoc dashboards, governance packs, Business Update Review materials and executive presentations.
• Consolidate information into clear, concise and decision-oriented updates.
• Maintain key operational and governance metrics covering requests, audits, regulatory activity, actions, risks and remediation status.
• Perform data checks and analysis to identify trends, delivery concerns and opportunities for intervention or improvement.

Process improvement, automation and documentation

• Design and maintain SharePoint solutions, trackers, approval workflows and reporting tools supporting Business Operations processes.
• Support digital solutions that reduce manual effort, strengthen traceability and improve scalability.
• Document operating procedures, governance frameworks, process ownership and control requirements in a centralized repository.
• Identify opportunities to standardize processes and improve data quality, controls, user experience and management visibility.

Business Operations enablement

• Support implementation and ongoing operation of regional governance processes, including Business Operations requests, contract governance, training governance and recurring surveys or reporting requirements.
• Coordinate stakeholders with Risk, Compliance, Control Management, Legal, Regulatory Reporting and Internal Audit.
• Support new initiatives and regulatory changes by clarifying requirements, organizing delivery and tracking readiness.
• When required, contribute to third party management (TRM) tasks.
• Contribute to a collaborative, well-controlled and continuous-improvement culture within AEPE Business Operations.

Qualifications

• University degree in Business Administration, Economics, Finance, Engineering, Risk Management, Law or a related discipline, or equivalent professional experience.
• Relevant experience in PMO, Business Operations, Risk Management, Governance, Audit, Compliance, Regulatory or project delivery in a multinational or regulated environment.
• Demonstrated experience coordinating cross-functional projects or workstreams, tracking actions and risks, and managing delivery through multiple stakeholders.
• Experience preparing management reporting, dashboards, executive presentations or governance materials.
• Strong analytical and problem-solving skills, and attention to detail.
• Ability to manage multiple priorities, meet deadlines and take ownership of defined deliverables with appropriate guidance.
• Strong relationship-building and communication skills, with the confidence to follow up, challenge constructively and elevate when required.
• Advanced working knowledge of Microsoft Excel and PowerPoint.
• Experience with SharePoint and collaborative document or evidence repositories.
• Experience with workflow automation or comparable reporting and process tools is highly valued.
• Fluency in English and at least one of the following languages: Dutch or French.

Employment eligibility to work with American Express in the Netherlands is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.