Trilingual Credit Analyst – Customer & Payments Investigator

American Express Services Europe Limited; Amsterdam; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive medical benefits

Flexible work arrangements

Career development opportunities

Job summary

A global financial services company is seeking a trilingual Credit Analyst for the Customer & Payments Investigation Team in Amsterdam. This hybrid role involves analyzing customer data, identifying unusual behavior, and ensuring compliance with regulations. Candidates should have strong analytical skills, customer communication abilities, and fluency in English, Dutch, and French. The company offers comprehensive benefits and opportunities for career growth.

Qualifications

• Experienced Customer Care Professional with analytical skills.
• Knowledge of KYC and CDD is an advantage.
• Ability to distinguish main and side issues and substantiate conclusions.
• Strong teamwork and relationship skills.

Responsibilities

• Perform analysis to complete customer files.
• Detect unusual and suspicious behavior.
• Conduct investigations to detect risk.
• Raise Internal Suspicious Activity Reports.
• Analyze customer behavior through transactions.

Skills

Analytical skills

Customer communication skills

Fluent in English

Fluent in Dutch

Fluent in French

Ability to report to compliance

Job description

A global financial services company is seeking a trilingual Credit Analyst for the Customer & Payments Investigation Team in Amsterdam. This hybrid role involves analyzing customer data, identifying unusual behavior, and ensuring compliance with regulations. Candidates should have strong analytical skills, customer communication abilities, and fluency in English, Dutch, and French. The company offers comprehensive benefits and opportunities for career growth.