Customer & Payments Investigation - Credit Analyst Trilingual FR-NL-EN (hybrid) - Future Needs

American Express; Amsterdam; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive medical benefits

Flexible work arrangements

Career development opportunities

Job summary

A global financial services company is seeking a trilingual Credit Analyst for the Customer & Payments Investigation Team in Amsterdam. This hybrid role involves analyzing customer data, identifying unusual behavior, and ensuring compliance with regulations. Candidates should have strong analytical skills, customer communication abilities, and fluency in English, Dutch, and French. The company offers comprehensive benefits and opportunities for career growth.

Qualifications

• Experienced Customer Care Professional with analytical skills.
• Knowledge of KYC and CDD is an advantage.
• Ability to distinguish main and side issues and substantiate conclusions.
• Strong teamwork and relationship skills.

Responsibilities

• Perform analysis to complete customer files.
• Detect unusual and suspicious behavior.
• Conduct investigations to detect risk.
• Raise Internal Suspicious Activity Reports.
• Analyze customer behavior through transactions.

Skills

Analytical skills

Customer communication skills

Fluent in English

Fluent in Dutch

Fluent in French

Ability to report to compliance

Job description

Job Description - Customer & Payments Investigation - Credit Analyst Trilingual FR-NL-EN (hybrid) - Future Needs (23010176)

American Express invites you to share your resume so you can be considered for the future Customer & Payments Investigation Team – Credit Analyst, Opportunities in the Amsterdam site.

This role supports analysis, remediation, and refresh activities of customer & business files to adhere to all applicable legislation and regulation.

Responsibilities

• Perform analysis, remediation, and refresh activities to complete customer files.
• Act as the first line of defense to detect unusual and suspicious behavior for the Business.
• Conduct local analysis/investigations to detect unusual and suspicious customer behavior which might increase Wwft risk (Wet ter voorkoming van witwassen en financieren van terrorisme) to the company.
• Perform risk analysis on the total picture of a customer and collect evidence/documentation accordingly.
• Raise Internal Suspicious Activity Reports (ISAR) with evidence and report to the compliance department for further investigation.
• Analyze and understand customer behavior by reviewing transactions, payments to the account, organization charts, media exposure, etc.
• Reach out to customers to understand their behavior.
• Propose other types of products to the customer if relevant.
• Suspend and cancel accounts.

Minimum Qualifications

• Experienced Customer Care Professional with analytical skills.
• Know Your Customer (KYC) and Customer Due Diligence (CDD) experience is an advantage.
• Knowledge of the (local) AML regulations is a plus.
• Ability to distinguish main and side issues and to substantiate factual conclusions.
• Ability to report the case effectively to the compliance department (ISAR).
• Commercial mindset – understanding of American Express customer systems.
• Knowledge of Consumer, Corporate and SBS products within American Express.
• Strong teamwork, relationship, influencing and customer communication skills (verbal and written).
• Fluent in English, Dutch and French.
• Located in the Netherlands.

Benefits

We back our colleagues and their loved ones with benefits and programs that support their holistic well‑being. Benefits include:

• Support for financial‑well‑being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex.
• Generous paid parental leave policies (depending on your location).
• Free access to global on‑site wellness centres staffed with nurses and doctors (depending on location).
• Free and confidential counselling support through our Healthy Minds programme.
• Career development and training opportunities.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To complete your application, please click on the links below. If you require any assistance with the completion of this process – or need any reasonable adjustments – please contact the Recruitment Team at [e-mail].

Equal Opportunity & Disability Accommodation

American Express is an equal‑opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Additional Note for US Applicants: American Express does not currently utilise the AI capabilities of its application management platform in making employment decisions.

If you have a disability and would like to request an accommodation in order to apply for a position you may contact us by emailing [e-mail] . Please indicate if you would prefer a response via email or phone. US applicants may also contact us by using the US Toll Free number 1-833-707-1981.