Accounts Payable Query Specialist — Invoices & Suppliers

DHL Express; Maastricht; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Bonus incentives

Strong pension scheme

Extensive training opportunities

Employee benefits

Job summary

DHL Maastricht is seeking a Query Handling Agent to join the eCommerce Accounts Payable team. You will manage all invoice and payment queries, liaise with stakeholders, and drive improvements to prevent recurring questions.

The role requires strong communication, Dutch fluency, and solid Excel and ERP experience. You will support multiple entities from the Maastricht site in a collaborative finance environment.

Qualifications

• MBO level or equivalent with administrative experience in an accounting environment.
• Excellent communication and strong soft skills.
• Good MS Office skills, especially Excel.
• ERP system knowledge (Oracle, SAP, Basware).
• Experience with Accounts Payable processes and systems is preferred.
• Fluent in Dutch with good command of English.

Responsibilities

• Handle all incoming queries regarding invoices and payments.
• Contact stakeholders and Budget Holders.
• Proactively suggest process improvements.
• Prevent future queries by contacting suppliers/business partners/budget holders when needed.
• Handle queries for all entities.
• Responsible for vendormaster (create new suppliers and maintain existing).
• Instruct suppliers and business partners regarding local PtP policies.

Skills

Communication

Soft skills

Dutch language

English language

Excel

AP processes

ERP systems

Education

MBO level (economic/financial)

Tools

Excel

Oracle

SAP

Basware

Job description

DHL Maastricht is seeking a Query Handling Agent to join the eCommerce Accounts Payable team. You will manage all invoice and payment queries, liaise with stakeholders, and drive improvements to prevent recurring questions.

The role requires strong communication, Dutch fluency, and solid Excel and ERP experience. You will support multiple entities from the Maastricht site in a collaborative finance environment.