Advanced Duty Collections Specialist - AR (Day Shifts)

DHL Express; Maastricht; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

DHL Express Maastricht location is seeking an Advanced Duty Collections Agent to join the Accounts Receivables team. You will manage cash collection, handle inquiries, and work to resolve complex collection issues in line with our guidelines.

The role requires strong communication, customer focus, teamwork, and IT skills, with fluency in English and Dutch and German or French as native.

Qualifikationen

• Experience in complex customer service environment.
• Ability to relate to customers and stay calm under pressure.
• Fluency in English and Dutch; German or French as native language.

Aufgaben

• Coordinate cash collection and query handling.
• Resolve recurring advanced duty collection issues.
• Communicate with service centers and gateways where shipments are held for payment.
• Manage databases to provide timely responses to customers.
• Resolve customs disputes end-to-end.

Kenntnisse

Communication skills

Customer orientation

Teamwork

IT skills

English & Dutch

German or French

Jobbeschreibung

DHL Express Maastricht location is seeking an Advanced Duty Collections Agent to join the Accounts Receivables team. You will manage cash collection, handle inquiries, and work to resolve complex collection issues in line with our guidelines.

The role requires strong communication, customer focus, teamwork, and IT skills, with fluency in English and Dutch and German or French as native.