Accounts Payable Query Specialist – Dutch & English

Deutsche Post; Maastricht; On-site; EUR 36,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

Bonus incentives

Pension scheme

Employee benefits

Extensive training

Job summary

DHL Finance Services B.V. in Maastricht seeks a dedicated Query Handling Agent to act as the first contact for suppliers and the business on invoice and payment queries. You will support the Accounts Payable team across four entities in the eCommerce setup and help ensure timely, accurate processing.

The role requires strong communication, MS Office proficiency, and ERP familiarity (Oracle, SAP, Basware). Dutch language fluency and good English are essential for daily operations and supplier

Qualifications

• MBO level (economic/financial) with administrative experience in an accounting environment.
• Excellent communication and strong soft skills.
• Good MS Office skills, especially Excel.
• ERP system knowledge (Oracle, SAP, Basware).
• Experience with Accounts Payable processes and systems is preferred.
• Fluent in Dutch with good command of English.

Responsibilities

• Handle all incoming queries regarding invoices and payments.
• Contact stakeholders and Budget Holders.
• Proactive and able to come up with process improvements.
• Prevent future queries by proactively contacting suppliers and partners.
• Handle queries for all entities.
• Responsible for vendor master (create new suppliers and maintain existing).
• Instruct suppliers and business partners regarding local PtP policies.

Skills

Excellent communication

Soft skills

MS Office

Education

MBO in economics/finance

Tools

Oracle

SAP

Basware

Job description

DHL Finance Services B.V. in Maastricht seeks a dedicated Query Handling Agent to act as the first contact for suppliers and the business on invoice and payment queries. You will support the Accounts Payable team across four entities in the eCommerce setup and help ensure timely, accurate processing.

The role requires strong communication, MS Office proficiency, and ERP familiarity (Oracle, SAP, Basware). Dutch language fluency and good English are essential for daily operations and supplier