Query Handling Agent - Accounts Payable (Dutch-Speaking)

Deutsche Post; Maastricht; On-site; EUR 36,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

Bonus incentives

Pension scheme

Employee benefits

Extensive training

Job summary

DHL Finance Services B.V. in Maastricht seeks a dedicated Query Handling Agent to act as the first contact for suppliers and the business on invoice and payment queries. You will support the Accounts Payable team across four entities in the eCommerce setup and help ensure timely, accurate processing.

The role requires strong communication, MS Office proficiency, and ERP familiarity (Oracle, SAP, Basware). Dutch language fluency and good English are essential for daily operations and supplier

Qualifications

• MBO level (economic/financial) with administrative experience in an accounting environment.
• Excellent communication and strong soft skills.
• Good MS Office skills, especially Excel.
• ERP system knowledge (Oracle, SAP, Basware).
• Experience with Accounts Payable processes and systems is preferred.
• Fluent in Dutch with good command of English.

Responsibilities

• Handle all incoming queries regarding invoices and payments.
• Contact stakeholders and Budget Holders.
• Proactive and able to come up with process improvements.
• Prevent future queries by proactively contacting suppliers and partners.
• Handle queries for all entities.
• Responsible for vendor master (create new suppliers and maintain existing).
• Instruct suppliers and business partners regarding local PtP policies.

Skills

Excellent communication

Soft skills

MS Office

Education

MBO in economics/finance

Tools

Oracle

SAP

Basware

Job description

DHL – a company that connects people!

What makes DHL great? Our People! We know each employee’s contribution makes us the #1 Express Delivery and Logistics Company in the world. DHL is committed to maintaining an environment that empowers every team member to make a real impact.

Start YOUR career with DHL today at our DHL finance expertise center in Maastricht, where high-quality and complex financial services are provided for the region. This Shared Service Center employs over 550 people, representing 40 nationalities and speaking 34 languages.

We are looking for an Query Handling Agent to join the DHL eCommerce Accounts Payable team.

How will you contribute to the success of DHL?

The eCommerce Accounting team in Maastricht is young, dynamic, and enthusiastic. They are responsible for the accounting of four entities within eCommerce Benelux. As a query handling agent you will be the first contact for suppliers, the business and finance for all queries regarding incoming invoices and payments.

Key tasks:

• Handle all incoming queries regarding invoices and payments
• contact to stakeholders and Budget Holders
• Proactive and able to come up with process improvements
• Preventing future queries if possible through contacting suppliers / business partners / budget holders proactively if necessary
• Handle queries for all entities
• Responsible for vendormaster (create new suppliers and maintain excisting)
• Instruct suppliers and business partners regarding local PtP policies.

Do you have what it takes?

• MBO level (economic/financial), with administrative experience in an accounting environment
• Excellent communication and strong soft skills
• Good MS Office skills, especially Excel
• ERP system knowledge (Oracle, SAP, Basware)
• Experience with Accounts Payable processes and systems is preferred
• You are fluent in Dutch and have good command of English

What's in it for you?

DHL Express is officially certified as a Great Place to Work. You will join an environment where trust and safety are essential. We also offer:

• A competitive salary, bonus incentives, and a strong pension scheme
• A wide range of employee benefits
• Extensive training opportunities
• RCS Grade O

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Bob Stijnen

Talent Acquisition and Development Expert

[e-mail]

DHL Finance Services B.V.
Pierre de Coubertinweg 5
6225 XT Maastricht