Advanced Duty Collections Specialist - AR Receivables

Deutsche Post; Maastricht; On-site; EUR 40,000 - 60,000; Full time

Job summary

DHL Express Maastricht is seeking an Advanced Duty Collections Agent to join the Accounts Receivables team. You will manage cash collection and query handling, aligning with process guidelines. Responsibilities include coordinating customs disputes escalation, managing databases, and communicating with service centers.

You will ensure timely responses to customers and resolve disputes end-to-end. Fluency in English and Dutch, plus native German or French, and strong IT skills are required; you

Qualifications

• Experience in complex customer service and problem solving.
• Fluency in English and Dutch; native German or French.
• Strong IT skills; ability to multitask and work in a team.
• Excellent communication and customer-oriented approach.

Responsibilities

• Coordinate the resolution of customs disputes according to escalation procedures;
• Manage databases and programs to provide timely responses to customers;
• Contribute knowledge and expertise to resolve recurring advanced duty collection issues;
• Communicate with external stakeholders;
• Resolve customs disputes end-to-end.

Skills

Communication skills

Customer orientation

Multitasking

Teamwork

IT skills

English, Dutch, German or French

Job description

DHL Express Maastricht is seeking an Advanced Duty Collections Agent to join the Accounts Receivables team. You will manage cash collection and query handling, aligning with process guidelines. Responsibilities include coordinating customs disputes escalation, managing databases, and communicating with service centers.

You will ensure timely responses to customers and resolve disputes end-to-end. Fluency in English and Dutch, plus native German or French, and strong IT skills are required; you