Account Manager (Life Cycle Management / LCM)

Wefabricate; Duizel; On-site; EUR 38,000 - 54,000; Full time

Benefits offered by this job

Flexible working hours

On-site at Duizel/Best location

Dynamic scale-up culture

Ownership and impact

Job summary

Wefabricate in the Netherlands seeks an Account Coordinator to own Life Cycle Management for serial production. You’ll be the single point of contact from day one, handling changes, complaints and ongoing customer interactions on-site in Duizel or Best with flexible hours.

You’ll coordinate with engineering, sales and production, ensure timely responses, monitor performance and identify cross-selling opportunities.

Qualifications

• You are structured and respond promptly to customers.
• You act as the spider in the web, connecting with the right people directly.
• You are hands-on and solve problems without passing work along.
• You are a strong communicator with engineers, buyers and directors.
• You own your agenda and accounts independently.
• You deliver on promises, even when more work arises.

Responsibilities

• Be the primary point of contact for relationship management and customer satisfaction, staying proactive by phone, on-site and during reviews.
• Take orders from Business Development and follow them through.
• Handle aftersales and complaints with honesty, even when the answer isn’t what the customer wants to hear.
• Monitor account performance: revenue, margin, delivery reliability and satisfaction.
• Identify cross-selling and upselling opportunities within our product groups.
• Report performance and improvement actions to the Commercial Manager, ensuring routing to the right person.

Skills

Structured

Strong communicator

Hands-on

Independent

Account coordination

Tools

SAP

PLM

Job description

Wefabricate is a manufacturing company that combines automation and design to produce products and prototypes much faster and at scale. We set a new standard for industrial excellence. Efficient, flexible and of the highest quality.

A new standard for industrial excellence. A place where the most talented people in our industry can grow and thrive. We create progress and impact for our planet.

Our motto work hard, have fun and make history is not for everyone. Our people take full ownership and responsibility. But also work on things that truly excite them and are able to work flexible hours. It’s not the job ladder that defines seniority. But people’s talent, expertise and attitude.

The job:

Wefabricate accelerates and strengthens the development, industrialization and production of technical products. With speed, WFdesign engineering and modular, automated manufacturing processes, we deliver complete solutions from design and prototyping to machining, molding, electronics, modules and full system assembly. That’s how we help our clients innovate faster and scale with confidence.

What sets us apart is that we bring speed, smart engineering and industrialization together in one integrated manufacturing platform. With WFdesign we think along from day one, and automated production lets us deliver everything from machining and molding to electronics, modules and full systems. Clients don’t get a supplier. They get an end-to-end partner that speeds up innovation and makes scaling predictable.

We’re building a future in which manufacturing is radically more efficient, smarter and more predictable. Through WFdesign as our innovation engine, automation, modular production and end-to-end lifecycle management, we’re becoming the most modern and scalable manufacturing partner in the Netherlands: an organization that helps clients become the market leader in their own industry. Every account you keep running smoothly after launch is proof that scaling with Wefabricate stays predictable long after the first delivery.

As Account Coordinator, you take over as soon as a new product moves into the LCM (Life Cycle Management) phase, meaning serial production. You’re already looped in during New Product Introduction, so you know the customer from day one, and from that point on you’re the single point of contact for complaints, non-conformities, changes and everything in between. You’re based on-site in Duizel or Best; part-time is negotiable. Our culture is hands-on and ambitious: real ownership, short lines and a sharp focus on getting things done.

What you’ll do

LCM (Life Cycle Management) is the serial production phase where a customer relationship lives day to day, and you’re the spider in the web who keeps it running. You:

• are the primary point of contact for relationship management and customer satisfaction, staying in proactive contact by phone, on-site and through periodic reviews
• pick up orders handed over by Business Development and follow them through
• handle aftersales and complaint management, staying honest with the customer even when the answer isn’t what they want to hear
• monitor account performance: revenue, margin, delivery reliability and satisfaction
• identify and develop cross-selling and upselling opportunities within our product groups
• report customer performance and improvement actions to the Commercial Manager, without dressing up the numbers, and make sure every request gets routed to the right person and followed through, without needing sign-off

This is you

• Structured: you never leave a customer waiting for a response
• A spider in the web: within Wefabricate you always know who to go to, and you connect with them directly, no layers in between
• Hands-on: you solve it yourself instead of passing it along
• A strong communicator, equally at ease with an engineer, a buyer or a director; status makes no difference to how you treat someone
• You do what you promise a customer, even when it turns out to be more work than expected
• Independent: you own your own agenda and accounts

Nice to have

• Experience with SAP and/or PLM, or the ability to quickly find your way around them

What we offer

• Flexible working hours, on-site at our Duizel or Best location
• A dynamic, fast-growing scale-up with short lines and plenty of ownership
• A culture where we celebrate our wins
• Plenty of freedom, responsibility and impact within an ambitious organization