Lifecycle Account Manager — On-Site & Flexible

Wefabricate; Duizel; On-site; EUR 38,000 - 54,000; Full time

Benefits offered by this job

Flexible working hours

On-site at Duizel/Best location

Dynamic scale-up culture

Ownership and impact

Job summary

Wefabricate in the Netherlands seeks an Account Coordinator to own Life Cycle Management for serial production. You’ll be the single point of contact from day one, handling changes, complaints and ongoing customer interactions on-site in Duizel or Best with flexible hours.

You’ll coordinate with engineering, sales and production, ensure timely responses, monitor performance and identify cross-selling opportunities.

Qualifications

• You are structured and respond promptly to customers.
• You act as the spider in the web, connecting with the right people directly.
• You are hands-on and solve problems without passing work along.
• You are a strong communicator with engineers, buyers and directors.
• You own your agenda and accounts independently.
• You deliver on promises, even when more work arises.

Responsibilities

• Be the primary point of contact for relationship management and customer satisfaction, staying proactive by phone, on-site and during reviews.
• Take orders from Business Development and follow them through.
• Handle aftersales and complaints with honesty, even when the answer isn’t what the customer wants to hear.
• Monitor account performance: revenue, margin, delivery reliability and satisfaction.
• Identify cross-selling and upselling opportunities within our product groups.
• Report performance and improvement actions to the Commercial Manager, ensuring routing to the right person.

Skills

Structured

Strong communicator

Hands-on

Independent

Account coordination

Tools

SAP

PLM

Job description

Wefabricate in the Netherlands seeks an Account Coordinator to own Life Cycle Management for serial production. You’ll be the single point of contact from day one, handling changes, complaints and ongoing customer interactions on-site in Duizel or Best with flexible hours.

You’ll coordinate with engineering, sales and production, ensure timely responses, monitor performance and identify cross-selling opportunities.