Advisor, Regional KAM

APL Logistics; Rotterdam; Hybrid; EUR 57,000 - 88,000; Full time

Benefits offered by this job

Cash bonus plan

Car allowance

Pension plan

Training opportunities

Open team culture

Job summary

APL Logistics is seeking a Key Account Manager to drive growth and profitability in Rotterdam. You will own strategic accounts, manage quotes and contracts, and lead customer initiatives across regional and global teams.

The role requires at least 5 years in logistics, fluency in Dutch and English, and strong presentation and planning skills. It offers a hybrid work model with a Rotterdam office and a supportive environment.

Qualifications

• Owns work, drives results, accountable for high-quality outcomes.
• Experience in order management and logistics.
• Strong customer focus with business acumen.

Responsibilities

• Achieve annual sales targets and manage quotes and contracts.
• Grow existing customer business and upsell new services.
• Lead customer engagement through QBRs/ABRs and solid account plans.
• Develop and implement development strategy for customer portfolio.
• Maintain pipeline and ensure on-time, accurate offers and contracts.

Skills

Ownership-driven

Order management

Customer orientation

Presentation skills

Time management

Team player

Education

Bachelor/MBA (Logistics preferred)

Tools

Excel

PowerPoint

Dynamics CRM

Job description

Job Description
At APL Logistics, we focus on connecting supply chains across Automotive, Consumer, Industrial, and Retail sectors, globally. Join us and discover how our business within this industry is dependent on our network of passionate colleagues, clients, and partners.
Together, we inspire business, drive trade, and make life run more smoothly for everyone – including you. What’s our secret? Never thinking in terms of ‘I’ and ‘You’. Inclusive, welcoming, and supportive: we work as one. And as one, we deliver.
Right now, we’re looking for a new colleague to join our Key Account Management Team in the position of Key Account Manager.
Responsibilities
Main Responsibilities:

• Achieve annual sales targets
  • Manage quotes and contracts
  • Improving the profitability of the services offered
  • Increase volume, sales, and profit
• Customer Growth
  • Further development of existing customer business
  • Actively up-sell new services/business with existing customers
  • Drive customer projects
• Customer engagement
  • Chair/management of QBR's and ABR's
  • Solid account plan in pace including 12-18 months pipeline
• Strategic account planning
  • Creation and implementation of the development strategy for the relevant customer portfolio
  • Stakeholder relationship development , from transactional to strategic partnerships across all customer levels
• Customer retention
  • Develop and implement plan to achieve customer renewals & avoid leakage
  • Identification and implementation of savings potentials for the customer(s)
  • Joint ownership of accounts receivable KPI
  • Voice of the customer with internal APLL stakeholders & teams

Qualifications
What we are looking for:

• Someone who takes ownership of their work, drives results, and holds themselves accountable for delivering high-quality outcomes. A h ands-on mentality, flexible, able to work independently but also as part of a team.
• Order management experience
• High customer orientation paired with strong business acumen
• At least 5 years of experience in logistics, preferably in international trade logistics in a similar role
• Bachelor / Master of Business Administration, preferably Logistics
• Fluency in Dutch and English is a must, knowledge of German would be an asset
• Excellent presentation and communication skills, both written and verbal
• Strong time management, good at priority setting, determined, good organizational and planning skills
• Intermediate or higher knowledge of Excel and competent PowerPoint skills
• Knowledge of CRM tools like Dynamics

Key Areas Of Results

• Achieve / exceed the set volume and profitability budgets
• Customer retention & expansion of the APL Logistics services used by the customer
• Improving profitability for our global operations with the customer
• Complete and correctly recorded offers and contracts
• Complete and well maintained pipeline
• Strategic account plan in place and implementation of the included development projects

What We Are Offering

• Participation in our global Cash Bonus Plan
• Car allowance
• Pension Plan
• Regular trainings and excellent development opportunities within APL Logistics globally
• Working in an open team with a supportive working atmosphere
• Various benefits for birthdays, marriage, childbirth, long service as appropriate
• Office located in the city of Rotterdam by the river
• Hybrid working model
• Local and regional activities focused on employee engagement throughout the year

The typical salary range for this position is: € 57.450 - €88.112 (paid on 13 -month salaries + holiday allowance)
This role is also open in alternative locations (Hamburg, Germany). The local salary ranges will be shared accordingly before the interview process.