Account Manager

NovoServe; Enschede; Sur place; EUR 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Free lunch in our pub (HQ)

Team events

Small organization where you can still

make a difference

Résumé du poste

NovoServe is an entrepreneurial and tech-oriented IaaS provider based in the Netherlands. As an Account Manager, you will build and maintain strong relationships with clients, understand their needs, address concerns, and ensure service levels meet expectations.

You will identify new sales opportunities within existing accounts, pitch products, negotiate contracts, and develop account plans to grow revenue and profitability.

Qualifications

• Bachelor's degree or equivalent required.
• 3+ years experience in sales and account management.
• Knowledge about the hosting industry is a plus.
• Fluent in written and spoken English and Dutch; other languages are a plus.

Responsabilités

• Build and maintain strong relationships with clients and understand their needs.
• Identify new sales opportunities within existing accounts and pitch products or services.
• Negotiate contracts and develop account plans to grow revenue and profitability.
• Collaborate with internal teams (sales, marketing, product) to align on client objectives.
• Handle post-sales customer support, monitor KPIs, and report on progress.
• Manage contracts and renewals with clients.

Connaissances

Communication

Negotiation

Relationship management

Analytical thinking

Formation

Bachelor's degree or equivalent

Description du poste

NovoServe is an entrepreneurial and tech-oriented organization headquartered in the Netherlands. As a fast-growing IaaS provider, one of our ambitions is to expand on a global scale. We offer our customers high-performing, scalable dedicated bare-metal servers on a secure and resilient platform. Together with our customers, we are on a journey to further develop the internet as a service.

The department

We service customers from all industries in need or looking for a better way to host and run their business online. As we grow our footprint in the Global Market, we are looking for new colleagues to make our Sales team stronger and respond to the current demand for hosting and infrastructure, helping our customer grow to the next level, and grow with them.

Core function

As an Account Manager you are responsible for building and maintaining strong relationships with clients. This involves understanding client needs, addressing concerns, and ensuring that the company meets or exceeds client expectations.

You will also be responsible for identifying new sales opportunities within existing accounts. In addition, you will be involved in pitching products or services to potential customers and negotiating contracts. Developing account plans to outline strategies for growing revenue, expanding the client base, and increasing profitability is a crucial aspect of an account manager’s role.

In this position you often collaborate with various internal departments such as sales, marketing, and product development to ensure seamless communication and alignment on client needs and objectives.

Furthermore, you are working on:

• Post Sales Customer Support (commercial): you have to address client inquiries promptly, resolve issues efficiently, and ensure that clients receive the necessary assistance.
• Reporting and Analysis: monitoring key performance indicators (KPIs), analyzing sales data, and preparing reports are common tasks for account managers to track progress and identify areas for improvement.
• Contract Management: our Account Managers are typically responsible for managing contracts with clients, ensuring compliance with terms and conditions, and negotiating contract renewals as needed.

This is where you recognize yourself

As an Account Manager, you are in frequent contact with customers. Your good communication skills enable you to build and maintain strong relationships. For this you also need good organizational and negotiation skills. You are customer & service-oriented, problem-solving and analytical. You can also work well under pressure, independently and within the team. In addition, you have:

• a bachelor's degree or equivalent required;
• 3+ years experience in sales and account management;
• knowledge about the hosting industry is a plus;
• fluent in written and spoken English and Dutch. It is nice if you can also speak other relevant languages;

We offer the following

• Very experienced colleagues who will help you to keep developing yourself
• Free lunch in our pub (when you come to the HQ)!
• Team events
• Working in a small organization where you can still make a difference