Account Manager

Buzz Power Banks; Amsterdam; On-site; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Performance bonus

CRM & dashboards tools support

Direct collaboration with leadership

Pioneering scale-up environment

Job summary

Buzz is a Netherlands-based power bank sharing startup expanding across the country. We are seeking an Account Manager to own and grow our existing partner portfolio, ensure high performance of locations, and coordinate cross-functional execution across sales and field teams.

You will manage post-onboarding partner relationships, drive revenue growth, monitor KPIs, and collaborate with field, support and business development teams to ensure new stations go live smoothly and reach

Qualifications

• 2+ years in Account Management, Customer Success, Key Account, Operations or Sales Support.
• Experience managing B2B clients in HoReCa, retail, hospitality, services or field-based businesses.
• Proven ability to retain and grow revenue from existing clients.
• Experience working with multiple internal teams (sales, ops, field, support).

Responsibilities

• Own a portfolio of active Buzz partner locations and be the primary contact after installation.
• Drive revenue growth, upsell stations, and expand across partner networks.
• Monitor location performance, uptime, and KPI trends in CRM dashboards.
• Coordinate field, sales and operations teams to ensure smooth live installs.
• Collect partner feedback and translate it into actionable inputs for teams.

Skills

Account management

Customer success

Key account

Sales support

B2B

Tools

CRM systems

Performance dashboards

Job description

My name is Daniil and I am the founder of Buzz. I have personally crafted this job description, since I believe in the importance of honesty and connection between the whole team.

Buzz is a start-up in its scaling phase. We are a power bank sharing company with more than 600 locations across the Netherlands and Spain.

A customer can rent a power bank in a bar, restaurant, mall, airport, or venue and return it at any other BUZZ station across the country.

I personally value speed, honesty, simplicity and focus on results. We are only looking for ambitious people that are ready to take on ownership. We are customer oriented and our goal is to help millions of people with low battery stress across Europe.

We are looking for an Account Manager to own and grow our existing partner portfolio, ensure high performance of locations, make our partners happy and coordinate cross-functional execution across sales and field teams.

Role Mission

Own partner success after onboarding.

Your mission is to retain, grow, and scale revenue from existing Buzz partners, while ensuring that stations are operationally strong, KPIs are met, and all involved teams execute flawlessly.

This role sits at the intersection of client management, revenue growth, operations coordination, and performance control.

What you will do

1. Partner Account Ownership & Client Support

Own a portfolio of active Buzz partner locations (HoReCa, retail, hotels, malls, chains).

Be the primary point of contact for partners after installation:

• handle operational, technical, logistical, and organizational questions
• explain pricing, payouts, revenue share, reports and performance metrics
• resolve issues quickly and professionally in coordination with Field and Support teams
• Build long-term, trust-based relationships with venue owners, managers, and HQ representatives.

2. Revenue Growth, Upsell & Account Development

Continuously grow revenue from existing accounts:

• upsell additional stations within the same venue
• expand into additional locations of the same partner or chain
• initiate station upgrades, relocations or premium placements
• propose promotions, pilots or network-wide rollouts

Identify underperforming locations and turn them around through better placement, additional hardware, or operational fixes.

Own net revenue growth of your account portfolio.

3. Performance Monitoring & KPI Management

Monitor and analyze performance of all assigned locations:

• revenue and revenue trends
• station uptime and availability
• early performance after installation
• need for maintenance, relocation or expansion

Proactively flag risks and opportunities and turn insights into actions.

Maintain accurate account data and performance tracking in CRM / internal dashboards.

4. Coordination of Field & Business Development Teams

Coordinate and supervise execution across field and sales teams for your accounts:

align with Business Development Representatives on expansion opportunities

manage Field Executives and Field Managers on installations, relocations and fixes

track task completion, SLA adherence and execution quality

ensure new stations go live smoothly and reach time-to-first-rent quickly

You do not install stations yourself, but you own the result.

5. Process Improvement & Feedback Loop

Collect structured feedback from partners and the field:

• product issues
• UX and pricing concerns
• operational bottlenecks
• competitive insights

Translate real-world feedback into clear inputs for management, product, pricing and operations teams.

Help improve internal playbooks, standards and partner communication materials.

Who we’re looking for

Required Experience

• 2+ years in Account Management, Customer Success, Key Account, Operations or Sales Support roles
• Experience managing B2B clients in HoReCa, retail, hospitality, services or field-based businesses
• Proven ability to retain and grow revenue from existing clients
• Experience working with multiple internal teams (sales, ops, field, support)

Nice-to-Have

• Experience in businesses with physical infrastructure: vending, POS, kiosks, telecom, delivery, hardware-enabled services
• Dutch
• Experience managing regional or chain accounts
• Basic understanding of unit economics, KPIs and operational performance
• Experience with CRM systems and performance dashboards

Personal Qualities

• Strong ownership mindset - you feel responsible for results, not just tasks
• Structured and organized - you track everything and follow through
• Calm and solution-oriented under pressure
• Confident communicator with business owners and managers
• Able to balance client satisfaction with business goals
• Comfortable working in a fast-scaling startup environment

What we offer

• A key role in scaling a national consumer tech network
• Direct impact on revenue growth and partner retention
• Ownership of a meaningful account portfolio
• Close collaboration with leadership and founders
• Transparent compensation:
• - performance bonus tied to account revenue and growth
• Strong operational support: CRM, dashboards, field teams, clear processes
• - Senior Account Manager
• - Head of Account Management
• - Regional Operations / Commercial Lead