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Executive Omnichannel Customer Experience Partner
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(Chinese and English) Customer Success Specialist (Malaysia, remote)
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(Chinese and English) Customer Success Specialist (Malaysia, remote)
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Executive Omnichannel Customer Experience Partner
Job summary
A marketing consultancy in Malaysia is seeking an Executive Omnichannel Customer Experience Partner to support marketing and customer engagement initiatives. The role involves operational management of customer journeys across digital and traditional platforms. Ideal candidates will have a bachelor's degree in relevant fields and proficiency in digital marketing tools. This position offers a dynamic work environment with opportunities for professional growth.
Qualifications
- Bachelor's degree in a relevant field.
- Proficiency in digital marketing tools and analytics platforms.
- Experience with agile methodologies preferred.
Responsibilities
- Support operational execution and management of omnichannel marketing.
- Focus on integration of customer journeys across digital and traditional channels.
- Facilitate seamless customer engagement activities.
Skills
Education
The Associate Omnichannel Customer Experience Partner will primarily support the Omnichannel Customer Experience Partner in the operational execution and management of omnichannel marketing and customer engagement initiatives. This role will focus on the practical implementation of customer journeys and interactions across digital platforms (websites, social media, email, mobile applications) and traditional channels (in-person meetings, events, customer service). The core objective is to facilitate the seamless execution of integrated omnichannel experiences, ensuring consistent and personalized messaging, and driving operational efficiency in customer engagement activities.
- Content and System Management
- Campaign Execution and Monitoring
- Customer Data and Experience Operations
- Reporting and Data Analysis Support
- Cross-Functional Execution Support
- Compliance and Operational Best Practices
- Any other duties that may be assigned from time to time as required by the business
- Bachelor degree (marketing, scientific, technical, digital, economic or business degree)
- Proficiency in utilizing digital marketing tools, analytics platforms, and content management systems.
- Experience in agile ways of working and methodologies preferred
- Cultural and organizational agility, comfortable with and track record of operating and influencing in all directions in a global network/matrix environment
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.