Lead Operations Manager | F&B | Klang Valley

Hunters International Sdn Bhd; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading food and beverage firm is seeking a Lead Operations Manager to launch its brand in Malaysia. You will oversee market entry, ensure regulatory compliance, and manage recruitment and operations. The ideal candidate has a degree in business or hospitality and significant F&B experience. Strong leadership and communication skills are essential for success in this dynamic role.

Qualifications

• Proven experience in F&B operations or international brand expansion.
• Excellent leadership and people-management skills.
• Strong communication skills to liaise with stakeholders.

Responsibilities

• Conduct market research on customer preferences and pricing.
• Recruit, train, and onboard the opening team.
• Monitor and manage revenues, expenses, and profits.

Skills

Leadership

Problem-solving

Communication

Cross-cultural skills

Education

Bachelor's Degree in Business Administration, Hospitality Management, or related field

Job description

Lead Operations Manager | F&B | Klang Valley

About This Job

As a pioneer responsible for launching a Melbourne HotPot brand, your role is critical in establishing the brand's presence, adapting operational models to local standards, and ensuring a successful Malaysia market entry. You will serve as the main liaison between the overseas headquarters and the local teams in Malaysia.

Key Responsibilities

Market Entry & Localization

• Conduct market research on customer preferences, pricing, and competition in the Malaysian F&B industry.
• Localize the hotpot brand's concept, menu, and service style to suit Malaysian's diverse demographic and regulatory environment.

Identify ideal location(s) for outlet(s), considering traffic, customer base, and logistics.

Regulatory Compliance & Setup

• Navigate local licensing, health regulations, and compliance requirements for setting up a restaurant in Malaysia.
• Liaise with legal consultants, architects, and contractors to manage lease agreements, restaurant layout, and kitchen setup.

Supply Chain & Sourcing

• Source ingredients and equipment locally or arrange importation from overseas HQ, ensuring food safety and quality standards.
• Establish and manage relationships with local vendors and suppliers to maintain stock efficiency and cost control.

Recruitment & Team Building

Recruit, train, and onboard the opening team (front‑and‑back‑of‑house).

• Provide cultural and brand training to staff to preserve the brand's essence while adapting to local customer service expectations.

Operational Planning

• Develop and implement SOPs (standard operating procedures) for kitchen, service, hygiene, and safety.
• Set up POS systems, inventory control systems, and training manuals tailored for the brand's workflow.

Soft Launch & Brand Activation

• Organize and oversee pre‑opening activities, including mock runs, staff rehearsals, supplier testing, and soft launches.
• Collaborate with local marketing teams or agencies to create buzz, press releases, social media campaigns, and grand opening events.

Reporting & Communication

Act as the point‑of‑contact between the local teams and overseas HQ.

Provide regular progress updates, including financial projections, challenges, and milestones.

• Monitor and manage revenues, expenses, and profits to ensure a financially healthy business.
• Understand and control costs, optimize pricing, and ultimately drive profitability.

Post‑Opening Support

• Stay involved on‑site during the first few months post‑opening to refine processes and support team development.
• Gather customer feedback and continuously improve the service and offerings.

Job Requirements

Bachelor's Degree in Business Administration, Hospitality Management, or related field.

Proven experience in F&B operations, restaurant openings, or international brand expansion.

Young, energetic, and hands‑on personality with a strong passion for food and hospitality.

Excellent leadership and people‑management skills; able to build and motivate a new team from scratch.

Strong communication and cross‑cultural skills to effectively liaise with overseas HQ and local stakeholders.

Ability to work independently, solve problems quickly, and make data‑driven decisions.

Proficiency in both English and Mandarin is an advantage (to coordinate with HQ).

Willingness to take on a dynamic role involving both strategy and execution.

Working Location

Bukit Bintang, Kuala Lumpur

Consultant in Charge

Consultant in charge