Jobs in Kuala Lumpur, Brazil
Policy Servicing Analyst
Job summary
A leading company in insurance is seeking an operational support specialist responsible for process analysis, user acceptance testing, and managing benefits requests. The ideal candidate will possess a Bachelor's degree, relevant experience in the insurance sector, and strong analytical skills. This role offers an opportunity to contribute to system improvements and ensure operational efficiency.
Qualifications
- 3 – 5 years’ experience in the insurance industry.
- Good command in English and Bahasa Malaysia.
- Ability to work independently.
Responsibilities
- Responsible for operational support and process improvement.
- Perform data analysis and prepare test scripts.
- Coordinate with IT for system enhancements.
Skills
Education
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106193
Summary
Responsible for Policy and Certificate Benefits operational support, business process analysis, approval of benefits payment as authorised and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements.
Key Task & Accountabilities
- Participate on the system enhancement, process improvement and digital projects. Role and Responsibilities including:
- Liaise and coordinate with superior and IT or system support.
- Assist superior in participating project meeting.
- Assist superior in prepare system/business requirement and business process review.
- Prepare test script and Perform User Acceptance Testing,
- Prepare sign off document from stakeholder.
- Prepare implementation sign off document.
- Assist superior to monitor the result.
- Perform all activities achieved the reasonable quality, performance and within the agreed timeline given.
- Review and recommend measure to improve the existing process and system.
- Perform data analysis and presentation to support business decision.
- Responsible to perform Quality Check or sampling review as per Quality Assurance Framework. Update the report to management on monthly basis.
- Establish and update guidelines, working instructions and standard operating procedures.
- Support processing of Benefits requests (Surrender/Withdrawal/Cancellation/Loan and other payment) and approve up to authority limit assigned.
- Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.
Qualifications/ Experience
- Bachelor Degree in Business Administration or equivalent
- At least 3 – 5 years’ experience in Insurance Industry
- Knowledge of insurance, good command in English and Bahasa Malaysia, IT literate and proficient in MS office, ability to work independently without supervision, ability to communicate with all level effectively.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.