ES
1760
puestos de Information Technology en Emiratos Árabes Unidos
Application Support Engineer
Chubb Insurance
Kuala Lumpur
Presencial
MYR 50.000 - 70.000
Hace 3 días
Sé de los primeros/as/es en solicitar esta vacante
Quiero recibir las últimas vacantes disponibles de puestos de “Information Technology”
Part-Time Oracle DB Engineer — Flexible Hours
Nexgate Solution Sdn. Bhd.
Kajang Municipal Council
Presencial
MYR 80.000 - 100.000
Hace 3 días
Sé de los primeros/as/es en solicitar esta vacante
Mid/Senior Flutter DeveloperSetia Alam, SelangorProductExplore
Egroup Pty Ltd
Shah Alam
Presencial
MYR 150.000 - 200.000
Hace 3 días
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Cyber Fusion Centre Lead – Incident Response
FWD Group
Kuala Lumpur
Presencial
MYR 100.000 - 140.000
Hace 3 días
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IT Manager
Jobstreet Malaysia
Seberang Perai
Presencial
MYR 100.000 - 130.000
Hace 3 días
Sé de los primeros/as/es en solicitar esta vacante
Descubre más oportunidades que en ningún otro sitio. Accede a más vacantesWeb Developer
BRO Software House (M) Sdn Bhd
George Town
Presencial
MYR 100.000 - 150.000
Hace 3 días
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Technical Solution Engineer
eTeam
Kuala Lumpur
Presencial
MYR 150.000 - 200.000
Hace 3 días
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IT Support Officer
EPS Malaysia
Johor
Presencial
MYR 30.000 - 40.000
Hace 3 días
Sé de los primeros/as/es en solicitar esta vacante
Entra en contacto con cazatalentos para acceder a vacantes similaresIT SUPPORT ENGINEER (LEVEL 1)
Swift Tech Solutions Pte. Ltd.
Kuala Lumpur
Presencial
MYR 34.000 - 48.000
Hace 3 días
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Senior System Engineer
CMGI Sdn Bhd
Selangor
Presencial
MYR 150.000 - 200.000
Hace 3 días
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PHP Developer
Volservers Solutions
Kuala Lumpur
Híbrido
MYR 183.000 - 225.000
Hace 3 días
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System Analyst
Kawan Food Berhad
Selangor
Presencial
MYR 60.000 - 80.000
Hace 3 días
Sé de los primeros/as/es en solicitar esta vacante
Analyst Software Engineer - MS CRM
TipTopJob.com Malaysia
Kuala Lumpur
Presencial
MYR 70.000 - 90.000
Hace 3 días
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IT Operations Lead
Alpro Pharmacy
Seremban
Presencial
MYR 100.000 - 150.000
Hace 3 días
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IT Executive
Alpro Pharmacy
Seremban
Presencial
MYR 100.000 - 150.000
Hace 3 días
Sé de los primeros/as/es en solicitar esta vacante
Purchasing Executive
Seng Li Marketing
Johor
Presencial
MYR 150.000 - 200.000
Hace 3 días
Sé de los primeros/as/es en solicitar esta vacante
Network Engineer
CLL Systems Sdn Bhd
Kuala Lumpur
Presencial
MYR 40.000 - 60.000
Hace 3 días
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Software Engineer
Sunway SCF
Selangor
Presencial
MYR 50.000 - 80.000
Hace 3 días
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Senior DevOps Engineer
NSS IT Solution Sdn Bhd
Sepang
Presencial
MYR 60.000 - 80.000
Hace 3 días
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Global Operational & IT Risk Oversight Manager
Royal Bank of Canada
Putrajaya
Presencial
MYR 80.000 - 110.000
Hace 3 días
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Strategic Purchasing Specialist
Seng Li Marketing
Johor
Presencial
MYR 150.000 - 200.000
Hace 3 días
Sé de los primeros/as/es en solicitar esta vacante
Senior Engineer - .Net MVC Framework (Sunway Digital Hub)
Sunway Berhad
Selangor
Presencial
MYR 60.000 - 90.000
Hace 3 días
Sé de los primeros/as/es en solicitar esta vacante
SAP Integration
Michael Page
Kuala Lumpur
Presencial
MYR 162.000 - 198.000
Hace 3 días
Sé de los primeros/as/es en solicitar esta vacante
Application Support Engineer
Chubb Insurance
Kuala Lumpur
Presencial
MYR 50.000 - 70.000
Jornada completa
Hace 3 días
Sé de los primeros/as/es en solicitar esta vacante
Descripción de la vacante
A leading insurance provider is looking for an IT Application Support Analyst in Kuala Lumpur. The role involves providing application delivery support, managing incidents, and maintaining compliance with ITIL best practices. Candidates should have a Bachelor's degree in Computer Science and at least two years of experience in IT application support. Strong analytical and communication skills are essential, along with familiarity in a range of technical environments, including Java and SQL.
Formación
- Minimum 2 years of experience in IT business application support.
- Fluent in ITIL best practices for incident, problem, and change management.
- Excellent analytical thinking and problem-solving skills.
- Experience with ticketing and monitoring systems.
- Good knowledge of API and web service integration.
Responsabilidades
- Provide application delivery support for business needs globally.
- Prioritize and manage incidents efficiently.
- Monitor application service level compliance.
- Drive for operational excellence in processes.
- Prepare regular reports for stakeholders.
Conocimientos
ITIL best practices
Incident management
Analytical thinking
Problem solving
Communication skills
Customer service
Agile methodology
Java
.Net
SQL
Educación
Bachelor's degree in Computer Science or related field
Herramientas
ServiceNow
Cosmos DB
MSSQL
MySQL
Oracle
Descripción del empleo
Job Description
- Providing application delivery support to meet business need global/regional based.
- Triage new Incidents as they are received, prioritize appropriately, and ensure that critical and non-critical issues are addressed in a timely manner.
- Design and implementation of support processes using ITIL best practices.
- Communicate directly with internal stakeholders, actively seeking resolution to incidents and responding to queries.
Responsibilities
- Provide, improve, and enhance stability of supported IT application to business operation by gradually reducing tickets through root caused analysis and proposed permanent fixed to respective team.
- Monitor Application service level compliance, help in reducing risks and defining mitigation plans and assist in resolving issues when required.
- Ensure that tickets are formally closed and, where appropriate, subsequently review, and record lessons learnt.
- Adhere to compliance policies and enforce operation procedure
- Drive for operational excellence of business-as-usual processes.
- Provide regular and accurate reports to stakeholders as appropriate
- Prepare achievable/improvement plans and track activities schedule
- Participate in the planning and coordination of Change Requests and Fixes to production, conduct regression testing
- Participate in the planning and coordination of regular product releases/enhancement
- Responsible to ensure any production release knowledge transfer coordination being done between project/dev and support.
- Identifying, assessing and managing risks to the success of business-as-usual processes.
- Participate in the planning and coordination of quarterly product releases for our customer base.
- Participate in the planning and coordination of Change Requests and Fixes to production, conduct regression testing
- Liaise with the various local and international support groups for Incident and Request Tasks escalation
- Act as incident manager and communicate outages to respective stake holders and management
- Closely working with regional/global incident manager service management manager for Reporting all P1 and P2 incidents
- Develop/enhance appropriate processes and procedures.
- Analyze the reoccurring Incidents and Requests and proposed the permanent solution/best practices
- Maintain the ServiceNow ticketing system, Service Catalogue guidelines and procedure documentation.
- Adopting agile practice as part of support process aligned with regional/global
- Ensuring security and audit compliance for all the support deliverables
Qualifications
- Bachelor degree in Computer Science, Information Technology, Computer / Software Engineering or relevant courses.
- At min 2 years of experience in IT business application support and operation background.
- Understand and practice SDLC and/or Agile software development.
- Fluent in-service management ITIL best practices in day-to-day routine, incident management, problem management, change management, etc.
- Excellent communication and interpersonal skills, and able to work well with cross-organizational teams.
- Excellent in analytical thinking, problem solving and negotiation skill.
- Excellent knowledge in handling business applications technicality and functionality.
- Excellent in customer service (customer focused) with a consultative style of communication when addressing issues and solutions.
- High capability to handle business / customer complaints and queries effectively.
- Good in technical capabilities in understanding application software architecture, development, support and operation.
- Highly motivated, results-driven, and able to multi-task.
- Experience in engaging with internal and external stakeholders on defining business requirements.
- Flexible and committed. As when required during critical incident or event to work beyond office hours/ different time zone.
- Well-versed with any ticketing system and monitoring system.
- Good technical background on Java, .Net and any other software / programming languages.
- Good knowledge and skill in database such as Cosmos DB, MSSQL, MySQL, Oracle, etc.
- Good knowledge in API, webservices and other integrations technologies.
- Advanced and depth knowledge in SQL Query / PLSQL
- Understand either practice or adopting Agile methodology and understand of Scrum methodology.
- Some understand and adopting cloud computing (Azure) / solutioning.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.