SUPERVISOR, TECHNICAL

CARSOME Sdn Bhd; Bayan Lepas; On-site; MYR 78,000 - 123,000; Full time

Job summary

CARSOME Sdn Bhd is seeking a Service Centre Manager to lead the Vehicle Service/Repair team, ensuring efficient operations and quality across the shop floor. You will oversee technicians, optimize job distribution by skill, and drive productivity while maintaining safety standards.

Experience in after-sales or service-centre mechanical work is desirable, with a focus on teamwork and problem solving to minimize repair costs.

Qualifications

• Exposure to after-sales / service centre mechanical work.

Responsibilities

• Observe and diagnose/troubleshoot vehicles and coordinate with Managers.
• Organize job distribution based on technician skills and availability.
• Ensure quality, speed, and efficiency of service and repair work.
• Maintain shop floor safety, 5S housekeeping and discipline.
• Collaborate with consultants/contractors on service/repair matters.
• Monitor labor efficiency and technician productivity targets.

Skills

After-sales / Service Centre mechanics

Job description

PERMANENT - FULL TIME

Job Description

About You

To lead entire service centre's Vehicle Service/Repair team members (Technicians, Air-Cond Technician &Tire Technician) to ensure the achievement of service centre's Service/Repair Intakes, Sales, Productivity and Quality of Vehicle Repair/Service.

Efficient and quick in resolving all vehicles technical problems with minimum repair cost.

To coop with the service/repair team and to ensure smooth operations on the service/repair shop floor of service centre.

Your Day-to-Day

Observe and perform detailed diagnose/troubleshooting and rectifications of vehicles and work closely with Operation/Service Manager, Technical Manager and all stakeholders.

Responsible for the overall shop floor activity & productivity.

To achieve targeted Labor Efficiency and Technician Productivity.

To organize job distribution in accordance with the skill, competence and availability to maximize service shop capacity and load.

Responsible for the quality of service and repair work carried out by team members. Ensure job quality, speed and efficiency.

Planning diagnosis equipment and special tools according to the needs of operation and the recommendation from the Technical Manager.

Responsible for conducting both in-progress and final quality checks of vehicles.

Liaise with Consultant and Contractors on service / repair related matters.

Responsible for the use, maintenance and proper condition of tools and workshop facilities.

Responsible for safety, good order and tidiness in the workshop and the discipline of staffs under his care.

Implement good 5S Housekeeping of shop floor including all workshop tools and equipment responsible for quick and efficient to assist/resolve difficult technical problems upon detected by technician & assistance and advice to ensure quick problem resolution.

Provide support to operation on matters related to product and repair technology with information, advice and practical assistance.

Your Know How

Exposure in After Sales / Service Centre mechanical skills.

About Us

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With presence across Malaysia, Indonesia, Thailand and Singapore, we aim to digitalize the region’s used car industry by reshaping and elevating the car buying and selling experience.

CARSOME provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient.

Vision

To create the most trusted vehicle ownership ecosystem powered by technology & data.

Mission

To provide our customers with peace of mind through the entire lifecycle of their pre-owned vehicle ownership experience.