WMS/WMOS Tech Support Intern (Hybrid)

DHL; Cyberjaya; Hybrid; Confidential; Full time

Benefits offered by this job

Hybrid work arrangements

Global IT exposure

Internal job opportunities

Job summary

DHL IT Services in Cyberjaya is offering an internship in Manhattan WMOS/WMS Technical Support. You will join a global IT team and gain hands-on experience across troubleshooting, ITSM processes, and proactive monitoring using Zabbix.

Candidates pursuing a Bachelor’s in CS/IT with CGPA >3.0 are welcome. The program offers hybrid work and exposure to DHL’s global logistics IT backbone.

Qualifications

• Bachelor’s Degree in Computer Science/Information Technology or equivalent.
• CGPA > 3.0 / 2nd Class Upper (Hons)
• Skills: Application & IT Operations Support, Technical Documentation & Troubleshooting, Basic Unix/Linux, SQL, Communication, Problem Solving
• Preferred: Basic SQL & Database Knowledge, Basic Unix/Linux
• English language required
• Internship period of minimum 6 months
• Willing to work in Cyberjaya

Responsibilities

• WMS/ WMOS Technical Support: Structured knowledge transfer on troubleshooting techniques and technical support skills.
• ITIL Framework Essentials: Learn ITSM principles including Incident, Change, and Problem Management.
• Proactive System Monitoring: Hands-on training in Zabbix to monitor and resolve issues before impact.
• Ticket & Task Management: Manage, track, and resolve standard Incidents and SCTASKS within our support ecosystem.

Skills

Application & IT Operations Support

Technical Documentation & Troubleshoot

Basic Unix/Linux skills

SQL skills

Communication Skills

Problem Solving

Education

Bachelor's Degree in Computer Science/ Information Technology

CGPA > 3.0 / 2nd Class Upper (Hons)

Job description

DHL IT Services in Cyberjaya is offering an internship in Manhattan WMOS/WMS Technical Support. You will join a global IT team and gain hands-on experience across troubleshooting, ITSM processes, and proactive monitoring using Zabbix.

Candidates pursuing a Bachelor’s in CS/IT with CGPA >3.0 are welcome. The program offers hybrid work and exposure to DHL’s global logistics IT backbone.