Wine Concierge & Retail Specialist

Tong Woh Enterprise Sdn Bhd; Johor Bahru; On-site; MYR 28,000 - 42,000; Full time

Job summary

Tong Woh Enterprise Sdn Bhd is seeking a passionate Wine Retailer to join our Retail Store in Johor Bahru. You will provide wine and spirits recommendations, engage with customers, and help achieve store sales targets while maintaining product knowledge and store presentation.

The role requires you to understand customer preferences, assist with stock, promotions, and wine tastings, and deliver an exceptional retail experience in a dynamic alcohol beverages environment.

Qualifications

• Minimum SPM education with 2+ years' related experience.
• Strong understanding of alcohol, wine and spirits products.
• Excellent communication and interpersonal skills; customer-oriented.

Responsibilities

• Greet and assist customers in selecting wines based on preferences, occasions and budget.
• Provide wine and spirit recommendations and explain varieties/regions.
• Maintain knowledge of the wine portfolio, promotions, and new products.
• Achieve store sales targets through customer engagement and product recommendations.
• Ensure proper display, labeling, pricing and stock levels.
• Support stock receiving, inventory checks and replenishment.
• Maintain cleanliness and presentation of the store.
• Support promotions, tastings, launches and retail marketing activities.
• Build relationships with customers and provide excellent after-sales service.
• Handle customer feedback professionally.
• Perform other duties as assigned.

Skills

Wine & spirits knowledge

Customer service

Multilingual

Shift work

Education

SPM or higher

Job description

Tong Woh Enterprise Sdn Bhd is seeking a passionate Wine Retailer to join our Retail Store in Johor Bahru. You will provide wine and spirits recommendations, engage with customers, and help achieve store sales targets while maintaining product knowledge and store presentation.

The role requires you to understand customer preferences, assist with stock, promotions, and wine tastings, and deliver an exceptional retail experience in a dynamic alcohol beverages environment.