Specialist – Network Operation Centre (Kuala Lumpur)

Scicom MSC Berhad; Kuala Lumpur; On-site; MYR 44,640 - 66,960; Full time

Benefits offered by this job

Attractive salary

Performance-related bonus

Medical and hospitalization coverage

Job summary

Scicom MSC Berhad in Kuala Lumpur is seeking an IT support professional to maintain and support voice systems and network infrastructure. Responsibilities include troubleshooting various IT issues and ensuring seamless business operations.

The ideal candidate should hold a Diploma/Degree in IT and possess strong communication skills. The position offers an attractive salary, performance bonuses, and medical coverage.

Qualifications

• Minimum a Diploma/Degree holder in IT related disciplines.
• Excellent oral and written communication skills in English.
• Strong attention to detail with excellent follow-up.
• Dynamic, motivated, and result-oriented team player.
• Ability to troubleshoot and resolve issues.
• Knowledge of IP networks, DNS, DHCP.
• Experience with ticket-based systems.

Responsibilities

• Maintain and support Voice system and related software.
• Support SCICOM's LAN/WAN and Internet infrastructure.
• Ensure continuous business operation.
• Perform installation and maintenance of networks and security equipment.
• Consult with staff to resolve network and security issues.
• Handle project planning and implementation.

Skills

Diploma/Degree in IT

Excellent communication skills

Customer service skills

Troubleshooting skills

Knowledge of Windows and OS X

Experience with Avaya VOIP

Experience with IP networks

Experience in remote customer support

Active Directory and O365 experience

Education

Diploma/Degree in IT related disciplines

Job description

Key Responsibilities:

• Maintain and support Voice system and related software to ensure continuous business operations.
• Maintain and Support SCICOM’s Local and Wide Area Network LAN/WAN and Internet infrastructure, security, architecture and connectivity to external parties to ensure continuous business operation.
• Produce high quality of work and produce competent users to meet SCICOM’s business results and objectives.
• Maintain and support infrastructure and ensure continuous business operations.
• Maintain and support Data Center and Disaster Recovery Center.
• Perform installation, repair and preventive maintenance of all networks, security and voice equipment.
• Consult with departmental staff to resolve network, voice, server and security problems and issues.
• Handle project planning, implementation and day-to-day operational issues.

Skills Required:

• Possesses minimum a Diploma/Degree holder in IT related disciplines.
• Excellent oral and written communication skills and able to communicate, read, and write effectively in English.
• Excellent customer service skills, strong attention to detail with excellent follow up.
• Dynamic, highly motivated and result oriented as a team player.
• Ability to troubleshoot and resolve issues with PC’s, powerful workstations, laptop hardware and software onsite and remote.
• Knowledge of Windows and OS X environment and computer hardware and software at an intermediate or advanced level.
• Experience in provisioning & support with Avaya VOIP hardware/software or an equivalent VOIP ecosystem.
• Must have experience working with ticket‑based systems for registering incidents and requests.
• Knowledge of IP networks, DNS, DHCP and experience with troubleshooting all aspects of wired and wireless configurations.
• Experience in remote customer support including wireless LAN access, VPN, DSL, and cable services.
• Experience in backups, Active Directory, O365, and Windows server environment.
• Configure & troubleshoot endpoint devices, operating system, desktop/kiosk applications, telephony, and all IT hardware located at site.

Attractive Packages:

• Attractive salary.
• Performance related bonus for confirmed staff.
• Medical and hospitalization coverage.
• Working location: Kuala Lumpur.