Wealth Operations Specialist (Hybrid)

Manulife Insurance Berhad; Kuala Lumpur; Hybrid; MYR 72,000 - 110,000; Full time

Job summary

Manulife Insurance Berhad is seeking an experienced professional to manage end-to-end processing of Unit Trust and PRS transactions, ensuring accuracy, regulatory compliance, and high service levels for investors and distributors.

You will collaborate with internal and external stakeholders to resolve issues, support daily controls, and contribute to process improvements and new initiatives for operational excellence.

Qualifications

• Bachelor's Degree in Finance, Business Administration, Banking, Economics, Accounting, or related disciplines.
• 3 to 5 years of experience in unit trust, wealth management, operations, or related financial services.
• Understanding of investment products, including Unit Trust and PRS.
• Familiarity with regulatory requirements issued by SC, EPF, and AML/CFT guidelines.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Experience with transfer agency platforms and wealth management systems is preferred.

Responsibilities

• Process and review Unit trust and PRS transactions, including subscriptions, redemptions, switches, transfers, withdrawals, and account maintenance requests.
• Ensure transactions are processed accurately within established SLAs.
• Perform daily operational controls and reconciliations to ensure data integrity and completeness.
• Investigate and resolve transaction discrepancies and operational exceptions promptly.
• Monitor outstanding cases and follow up with relevant parties to ensure timely closure.
• Prepare operational reports, management information, and regulatory submissions.
• Maintain proper records and supporting documentation in accordance with regulatory retention requirements.
• Attend to operational enquiries from internal stakeholders, distributors, agents, branches, institutional clients, and service providers.
• Liaise with transfer agents, fund managers, trustees, banks, and custodians on operational matters.
• Provide guidance and support on operational procedures, documentation requirements, and service-related matters.
• Ensure prompt resolution of issues while maintaining excellent service standards.
• Ensure compliance with Securities Commission (SC) guidelines, EPF requirements, AML/CFT regulations, FATCA/CRS obligations, and internal policies.
• Perform reviews and checks on account opening documentation and investor information.
• Escalate operational risks, control gaps, and potential compliance breaches to management on a timely basis.
• Participate in audits, compliance reviews, and regulatory reporting exercises.

Skills

Regulatory compliance understanding

Attention to detail

Education

Bachelor's Degree in Finance, Business Administration, Banking, Economics, Accounting, or related disciplines

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Outlook

Job description

Manulife Insurance Berhad is seeking an experienced professional to manage end-to-end processing of Unit Trust and PRS transactions, ensuring accuracy, regulatory compliance, and high service levels for investors and distributors.

You will collaborate with internal and external stakeholders to resolve issues, support daily controls, and contribute to process improvements and new initiatives for operational excellence.