Investment Operations Analyst: Unit Trust & PRS (Hybrid)

Manulife Financial; Kuala Lumpur; Hybrid; MYR 67,000 - 100,000; Full time

Job summary

Manulife Financial in Malaysia seeks an experienced Unit Trust Operations professional to manage end-to-end processing of Unit trust and PRS transactions, ensuring accuracy, regulatory compliance, and excellent service delivery to investors and distributors.

You will collaborate with internal and external stakeholders to resolve issues, maintain data integrity, and support daily controls, control enhancements, and new business initiatives that drive operational excellence.

Qualifications

• Bachelor's degree in finance, business, banking, economics, accounting, or related fields.
• 3–5 years of experience in unit trust, wealth management, operations, or related financial services.
• Understanding of Unit Trust and Private Retirement Scheme (PRS).
• Familiarity with regulatory requirements issued by Securities Commission Malaysia (SC), EPF, and AML/CFT guidelines.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Experience with transfer agency platforms and wealth management systems is preferred.

Responsibilities

• Process and review Unit trust and PRS transactions, including subscriptions, redemptions, switches, transfers, withdrawals, and account maintenance requests.
• Ensure transactions are processed accurately within established SLAs.
• Perform daily operational controls and reconciliations to ensure data integrity and completeness.
• Investigate and resolve transaction discrepancies and operational exceptions promptly.
• Monitor outstanding cases and follow up to ensure timely closure.
• Prepare operational reports, management information, and regulatory submissions.
• Maintain proper records and supporting documentation per regulatory retention requirements.
• Attend to operational inquiries from internal stakeholders, distributors, agents, branches, institutional clients, and service providers.
• Liaise with transfer agents, fund managers, trustees, banks, and custodians on operational matters.
• Provide guidance on operational procedures and documentation requirements.
• Ensure prompt resolution of issues while maintaining service standards.
• Ensure compliance with SC guidelines, EPF, AML/CFT, FATCA/CRS, and internal policies.
• Perform reviews of account opening documentation and investor information.
• Escalate operational risks, control gaps, and potential compliance breaches to management.
• Participate in audits, compliance reviews, and regulatory reporting exercises.

Skills

Unit trust knowledge

PRS knowledge

Regulatory compliance knowledge

Transfer agency platforms experience

Wealth management systems experience

Attention to detail

Education

Bachelor's Degree in Finance, Business Administration, Banking, Economics, Accounting, or related disciplines

Tools

Microsoft Excel

Word

PowerPoint

Outlook

Job description

Manulife Financial in Malaysia seeks an experienced Unit Trust Operations professional to manage end-to-end processing of Unit trust and PRS transactions, ensuring accuracy, regulatory compliance, and excellent service delivery to investors and distributors.

You will collaborate with internal and external stakeholders to resolve issues, maintain data integrity, and support daily controls, control enhancements, and new business initiatives that drive operational excellence.