Warehouse Operations Sub Lead (Fulfillment Centre)

Shopee; Klang City; On-site; MYR 67,000 - 134,000; Full time

Job summary

Shopee in Malaysia seeks a warehousing operations lead to oversee inbound receiving, put-away, cycle counts, and outbound order fulfilment. You will coordinate with vendors, optimize storage layouts, and drive data accuracy across the system.

The role requires 3+ years in high-volume warehousing, bilingual communication in Bahasa Malaysia and English, and strong skills in Google Sheets and Excel. Monthly rotating shifts apply.

Qualifications

• Minimum 3+ years of supervising or leading warehousing operations in a high-volume environment.
• Proficient communication in Bahasa Malaysia and English.
• Strong computer skills including Google Sheets and Microsoft Excel.

Responsibilities

• Lead inbound operations, ensuring accurate receipt of shipments and coordinating with vendors.
• Drive put-away initiatives and optimize storage layouts and space utilization.
• Oversee cycle counts, annual inventories, and data integrity for stock and system accuracy.
• Manage outbound operations and end-to-end order fulfillment, ensuring timely and accurate shipments.

Skills

Communication skills

Bahasa Malaysia

English

Computer literacy

Tools

Google Sheets

Microsoft Excel

Job description

• Directly oversee or lead the daily inbound operations, ensuring the efficient and accurate receipt of all incoming shipments. This includes managing the flow of goods from dock to storage, verifying purchase orders, inspecting for damage, and coordinating with vendors.
• Lead put-away initiatives, optimizing storage layouts and space utilization. Analyzing current processes, identifying bottlenecks, and implementing project-based improvements to streamline the movement of received inventory into its designated storage location.
• Involves in continuous improvement projects focused on enhancing receiving accuracy, reducing discrepancies, and ensuring strict compliance with safety protocols and regulatory requirements.

2. Inventory Management & Control

• Lead and participate in inventory accuracy projects - includes planning and executing cycle count programs, managing annual physical inventories, and spearheading root cause analysis and corrective action plans for inventory discrepancies.
• Serve as the operational project lead for system data integrity, overseeing data entry processes, and leading initiatives to improve system accuracy and efficiency.
• Drive projects aimed at optimizing stock levels, managing slow-moving or obsolete inventory, and collaborating with supply chain/planning teams on inventory forecasting and replenishment strategies.

3. Outbound Operations

• Oversee or lead the entire order fulfillment lifecycle – from picking and packing to shipping .
• Ensuring that every customer order is accurately picked, securely packed, and shipped out on time and in perfect condition.
• Continuously identify and execute operational projects to enhance outbound efficiency, from optimizing pick paths and packing stations to evaluating carrier performance and implementing lean methodologies.

Requirements:

• Relevant years of working experience in specialized in warehousing background - proven experience (minimum 3+ years) in supervising or leading operations within a high-volume distribution center, 3PL, e-commerce fulfillment, or manufacturing warehouse environment.
• Good communication skills in Bahasa Malaysia and English.
• Excellent computer skills such as Google Sheet and Microsoft Excel.
• Working pattern: Monthly rotational shift schedule.