Warehouse Operations Specialist

Anker Innovations; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Anker Innovations in Malaysia is seeking a local Operations Specialist to own our warehouse and fulfilment operations. You will supervise our 3PL partner end to end—from receiving and put-away to picking and outbound—and safeguard last-mile delivery performance and compliance.

You will coordinate inbound and outbound logistics, manage RMA reverse‑logistics, and act as the local interface for warehouse certifications and audits with a strong emphasis on accuracy, process discipline and

Qualifications

• Diploma or above in Logistics, Supply Chain Management or a related field preferred.

Responsibilities

• Local warehousing & 3PL supervision — oversee the full 3PL workflow: receiving, put-away, labelling, picking and outbound; control mis-shipment, UPC / label errors; isolate and report damaged or defective goods; run on-site stock counts and reconcile book-vs-physical discrepancies
• Last-mile fulfilment & delivery — take Ops order and delivery-SLA requirements, coordinate in-warehouse outbound and last-mile dispatch, safeguard on-time delivery, elevate exceptions promptly to Ops and country sales, and drive them to resolution
• RMA reverse-logistics monitoring — supervise return registration, QC grading and sorting of good vs defective returns against unified standards; follow up re-shelving of good returns and compliant disposal of defective goods; revitalise reverse inventory and cut slow-moving stock; feed field execution issues back to relevant teams
• Local certification coordination & warehouse-side support — act as the local certification coordination interface; drive warehouse-side on-site corrective actions and document preparation; support completion of local compliance certification and on-site audits

Skills

3PL supervision

Last-mile delivery

RMA reverse logistics

Inventory control

SKU management

Labelling & UPC

Quality interception

Cross-functional liaison

Bilingual (BM & EN)

Education

Diploma or above in Logistics or related field

Job description

About the RoleWe are seeking a local Operations Specialist to own our Malaysia warehouse and fulfilment operations. This role supervises our 3PL partner end to end — from receiving and put-away to picking and outbound — safeguards last-mile delivery performance, governs RMA reverse logistics, and acts as the local interface for compliance certification.

Responsibilities

• Local warehousing & 3PL supervision — oversee the full 3PL workflow: receiving, put-away, labelling, picking and outbound; control mis-shipment, UPC / label errors; isolate and report damaged or defective goods; run on-site stock counts and reconcile book-vs-physical discrepancies
• Last-mile fulfilment & delivery — take Ops order and delivery-SLA requirements, coordinate in-warehouse outbound and last-mile dispatch, safeguard on-time delivery, elevate exceptions promptly to Ops and country sales, and drive them to resolution
• RMA reverse-logistics monitoring — supervise return registration, QC grading and sorting of good vs defective returns against unified standards; follow up re-shelving of good returns and compliant disposal of defective goods; revitalise reverse inventory and cut slow-moving stock; feed field execution issues back to relevant teams
• Local certification coordination & warehouse-side support — act as the local certification coordination interface; drive warehouse-side on-site corrective actions and document preparation; support completion of local compliance certification and on-site audits

Qualifications

• Diploma or above in Logistics, Supply Chain Management or a related field preferred

Required Skills

• 3+ years of hands‑on experience in cross-border overseas warehousing / 3PL warehouse operations, outbound quality control, last‑mile fulfilment, B2B delivery, or RMA reverse‑logistics governance
• Solid command of end‑to‑end overseas‑warehouse operations — SKU management, barcode management, damage liability assessment, outbound verification
• Proven 3PL on‑site process supervision, operation error‑correction and quality‑interception capability
• Hands‑on verification capability across labelling, UPC, picking and outbound stages
• Capability in cargo‑damage investigation, liability determination and exception isolation
• Ability to land last‑mile timeliness and safeguard customer delivery requirements
• Experience in reverse sorting, QC, inventory‑variance review and cross‑functional follow‑through
• Detail‑oriented with zero tolerance for errors; strong execution, on‑site focus and process‑quality mindset; resilient and pragmatic — no paper‑only work
• Fluent Bahasa Malaysia and English; Mandarin is a plus