Warehouse & Operations Manager 仓库运营经理

PANGU SDN BHD; Kepong; Vor Ort; MYR 60.000 - 90.000; Vollzeit

Zusammenfassung

PANGU SDN BHD is seeking an experienced Warehouse & Operations Manager to oversee the entire warehouse, inventory control, order fulfilment and logistics operations. This role serves as the primary PIC for warehouse management, ensuring smooth inbound/outbound, accurate stock, and efficient freight coordination.

You will lead the warehouse team, implement SOPs, manage import/export activities, and drive continuous improvements across the logistics workflow while maintaining safety and quality

Qualifikationen

• Minimum 3–5 years of relevant experience in warehouse, logistics or operations.
• Experience in leading or supervising a warehouse/operations team is required.
• Hands-on experience in warehouse operations, inventory management and order fulfilment.
• Experience in import & export, customs clearance, logistics and freight forwarding.
• K3 system experience is highly preferred.
• Proficient in Microsoft Excel and related warehouse management tools.

Aufgaben

• Oversee daily warehouse operations including receiving, inbound, storage, picking, packing, stock transfer and outbound.
• Monitor inventory movements and maintain accurate stock records.
• Conduct regular stock counts and investigate inventory discrepancies.
• Lead and manage the warehouse and operations team, ensuring SOP compliance and safety.
• Plan manpower allocation and daily work assignments based on operational requirements.
• Coordinate import/export shipments, freight forwarding and logistics with suppliers and service providers.
• Coordinate order fulfilment with E‑commerce, retail and sales teams to ensure accuracy and timely delivery.
• Identify bottlenecks, drive process improvements and prepare operational reports.

Kenntnisse

Warehouse operations

Inventory management

Team leadership

Cross-functional coordination

Problem solving

Tools

K3 system

Microsoft Excel

Jobbeschreibung

We are looking for an experienced and hands‑on Warehouse & Operations Manager to oversee the overall warehouse, order fulfilment and logistics operations. The position will be the key PIC responsible for warehouse management, inventory control, order follow-up, logistics, import & export, freight forwarding and team management. 我们正在招聘一名具备丰富实操经验的仓库与运营经理，全面负责公司的仓库、订单履约及物流运营。此岗位将作为主要负责人（PIC），负责仓库管理、库存控制、订单跟进、物流配送、进出口、货代协调及团队管理。

1. Warehouse & Inventory Management / 仓库及库存管理

Oversee daily warehouse operations including receiving, inbound, storage, picking, packing, stock transfer and outbound. 负责仓库日常运营，包括收货、入库、储存、拣货、包装、库存调拨及出库。

Ensure goods are properly received, stored, handled and dispatched. 确保货物正确收货、存放、处理及发货。

Monitor inventory movements and maintain accurate stock records. 监督库存进出，确保库存记录准确。

Conduct regular stock counts and investigate inventory discrepancies. 安排及执行定期盘点，并调查及处理库存差异。

Maintain proper warehouse organisation, cleanliness, safety and space utilisation. 负责仓库规划、货物摆放、整洁、安全及空间利用。

Ensure all warehouse operations comply with established SOPs and procedures.确保仓库日常操作符合公司SOP及相关流程。

2. Order Fulfilment & Follow-up / 订单履约及跟进

Monitor and follow up on daily orders to ensure timely processing and fulfilment. 跟进日常订单，确保订单及时处理及完成。

Coordinate picking, packing and delivery arrangements with the warehouse team. 协调仓库团队进行拣货、包装及配送安排。

Follow up on pending, delayed, incomplete or problematic orders and ensure timely resolution. 主动跟进未完成、延误、异常或有问题的订单，并及时解决。

Coordinate closely with E-Commerce, Retail, Sales and other departments on order and stock requirements. 与电商、零售、销售及其他部门协调订单及库存需求。

Ensure order accuracy and timely delivery. 确保订单准确并按时完成配送。

3. Logistics & Delivery / 物流及配送管理

Plan and coordinate local transportation, courier and delivery arrangements. 负责安排及协调本地运输、快递及配送。

Liaise with transporters, courier companies and third-party logistics providers. 与运输公司、快递公司及第三方物流服务商保持沟通及协调。

Monitor delivery schedules and resolve delivery or logistics-related issues. 跟进配送进度，并及时处理配送或物流相关问题。

Monitor logistics costs and identify opportunities to improve efficiency and cost control. 监督物流成本，并持续改善物流效率及成本控制。

4. Import, Export & Freight Forwarding / 进出口及货代管理

Coordinate import and export shipments with suppliers, freight forwarders and relevant parties. 与供应商、货代及相关单位协调进出口货物安排。

Follow up on shipping schedules, shipment status, customs clearance and final delivery. 跟进船期/航班、运输进度、清关及最终配送。

Liaise with freight forwarders on shipping arrangements and documentation. 与货代协调运输安排及相关文件。

Ensure import/export and shipping documents are properly prepared and maintained. 确保进出口及运输文件完整并妥善保存。

Handle shipment delays, customs clearance issues, documentation issues and other logistics-related matters. 处理运输延误、清关、文件异常及其他物流问题。

Monitor freight charges and logistics service performance. 监督货运费用及物流服务商的服务表现。

5.K3 System Management / K3系统管理

Use the K3 system for warehouse and inventory-related operations. 使用K3系统处理仓库及库存相关操作。

Ensure inbound, outbound, stock transfer and inventory movements are accurately and timely recorded in the system. 确保入库、出库、库存调拨及库存变动及时并准确地录入系统。

Perform reconciliation between physical inventory and system records. 定期核对实际库存与系统库存。

Investigate and resolve inventory discrepancies. 调查并处理库存差异。

Ensure warehouse staff follow the required system processes. 确保仓库员工按照规定流程进行系统操作。

6.Team Management / 团队管理

Lead and supervise the warehouse and operations team. 带领及管理仓库与运营团队。

Plan manpower allocation and daily work assignments based on operational requirements. 根据每日运营需求安排人手及工作分配。

Monitor team productivity, attendance, discipline and work quality. 监督团队工作效率、考勤、纪律及工作质量。

Provide guidance, coaching and training to team members. 为团队成员提供工作指导及培训。

Ensure the team follows warehouse SOPs, safety requirements and operational procedures. 确保团队遵守仓库SOP、安全要求及运营流程。

Handle daily operational issues and elevate significant matters to Management when necessary.处理日常运营问题，并在必要时向管理层汇报重大事项。

7. Process Improvement & Reporting / 流程改善及报告

Identify operational issues and bottlenecks and propose improvement solutions. 主动发现仓库及运营中的问题和瓶颈，并提出改善方案。

Improve warehouse efficiency, inventory accuracy and order fulfilment processes. 持续提高仓库效率、库存准确率及订单履约效率。

Develop, review and improve warehouse and logistics SOPs. 建立、检讨及优化仓库和物流相关SOP。

Prepare relevant warehouse, inventory and operational reports. 准备相关仓库、库存及运营报告。

Perform other warehouse, logistics and operations-related duties assigned by Management. 完成管理层安排的其他仓库、物流及运营相关工作。

Requirements / 任职要求

Minimum 3–5 years of relevant experience in warehouse, logistics, supply chain or operations. 至少具备 3–5年仓库、物流、供应链或运营相关工作经验。

Experience in leading or supervising a warehouse/operations team is required. 必须具备带领或管理仓库/运营团队的经验。

Strong hands-on experience in warehouse operations, inventory management and order fulfilment. 具备仓库管理、库存管理及订单履约的实际操作经验。

Experience in import & export, customs clearance, logistics and freight forwarding. 具备进出口、清关、物流及货代协调经验。

Hands-on experience of using the K3 system is highly preferred. 具备K3系统实际操作经验者优先考虑。

Good knowledge of inventory control, stock take and stock reconciliation. 熟悉库存控制、库存盘点及库存核对。

Strong leadership, coordination and problem-solving skills. 具备良好的团队管理、沟通协调及解决问题能力。

Proficient in Microsoft Excel and familiar with warehouse/inventory management systems. 熟悉Microsoft Excel及仓库/库存管理系统。

Able to communicate effectively in English, Bahasa Malaysia and Mandarin. 能以英语、马来语及中文进行有效沟通。

Hands‑on, responsible, organised and able to work in a fast‑paced environment.做事主动、有责任感、组织能力强，并能适应快速的工作环境。