Warehouse Customer Service Assistant

ALPS Naigai Logistics (M) Sdn. Bhd.; Selangor; On-site; MYR 39,000 - 67,000; Full time

Job summary

Jora Malaysia is seeking a proactive Logistics Customer Service Coordinator to serve as the main contact for customers on shipment status, requirements and service inquiries. Respond promptly to emails, calls, and requests, and provide proactive shipment updates while resolving service-related issues.

Responsibilities include coordinating import/export shipments by air, sea, and road, tracking shipments, troubleshooting delays, and coordinating pickups and drayage.

Qualifications

• Diploma or degree in Logistics or related field.
• 3+ years in freight forwarding, logistics, supply chain, or customer service.
• Strong knowledge of air/sea freight processes and international logistics.
• Excellent communication skills, verbal and written.
• Proficient in MS Office (Excel, Outlook, Word).
• Experience with SMK, Port, and Warehouse systems.

Responsibilities

• Serve as the main point of contact for customers regarding shipment status, requirements, and service inquiries.
• Arrange import/export shipments via air, sea, and road freight.
• Track shipments and troubleshoot delays or exceptions.
• Coordinate cargo pickups, deliveries, and drayage; work with customs brokers for clearance.
• Prepare warehouse and shipping costings for billing and handle billing disputes.

Skills

Customer service

Communication

Multitasking

MS Office

Problem solving

Coordination

Education

Diploma/Degree in Logistics or related field

Tools

SMK system

Port System

Warehouse Management Systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Serve as the main point of contact for customers regarding shipment status, requirements, and service inquiries.

Respond promptly to customer emails, phone calls, and requests.

Provide proactive shipment updates and resolve service-related issues.

Build and maintain strong relationships with customers to enhance satisfaction and retention.

2. Shipment Coordination

Arrange import/export shipments via air, sea, and road freight.

Track shipments and troubleshoot delays or exceptions.

Coordinate cargo pickups, deliveries, and drayage.

Work with customs brokers to ensure timely clearance of shipments.

3. Customs & Regulatory Compliance

Ensure compliance with trade laws, HS codes, and government regulations.

Assist customers with regulatory requirements and documentation.

Prepare warehouse and shipping related costing for billing to customers.

Handle billing disputes professionally and promptly.

Skills & Qualifications Required

• Minimum Diploma/Degree in Logistics or related field.
• Minimum 3 years’ experience in freight forwarding, logistics, supply chain, or customer service.
• Strong knowledge of air/sea freight processes and international logistics.
• Excellent communication skills (verbal and written).
• Ability to multitask and manage time effectively.
• Strong problem‑solving and coordination abilities.
• Proficiency in MS Office (Excel, Outlook, Word).
• Experience with SMK system, Port System and Warehouse Management systems.