Waiter / Waitress

U Luxury Boutique Sdn. Bhd.; Seberang Perai; On-site; MYR 20,000 - 31,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

EPF

EIS

SOCSO

Job summary

U Luxury Boutique Sdn. Bhd. in Penang is seeking a friendly and attentive waiter/waitress to deliver warm, efficient service and ensure a memorable dining experience. You will guide guests, explain dishes, and upsell while maintaining high hygiene and service standards.

Join a team focused on guest satisfaction, coordination with kitchen and bar, and smooth service flow throughout shifts. Prior experience in hospitality is a plus, with opportunities for growth within the restaurant concept.

Qualifications

• Accurate order taking.
• Prompt and attentive service.
• Strong guest satisfaction.
• Good menu knowledge and upselling ability.
• Clean and well-maintained service areas.
• Effective teamwork and communication.
• Compliance with hygiene and service standards.

Responsibilities

• Welcome guests warmly and guide them to their tables.
• Present menus and explain dishes, ingredients, promotions, and daily specials.
• Take accurate food and beverage orders.
• Recommend suitable dishes, beverages, and menu pairings.
• Communicate allergies and dietary requirements clearly to the kitchen and bar.
• Serve food and beverages according to the restaurant’s service standards.
• Check guest satisfaction and respond promptly to requests or complaints.
• Prepare tables and maintain cleanliness throughout service.
• Clear and reset tables efficiently.
• Process bills and payments accurately.
• Coordinate with kitchen, bar, host, and other service staff.
• Assist with opening and closing duties, including mise en place and restocking.
• Follow food-safety, hygiene, grooming, and workplace-safety standards.

Skills

Menu knowledge

Upselling ability

Teamwork

Communication

Hygiene compliance

Job description

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• Good menu knowledge and upselling ability
• Clean and well-maintained service areas
• Effective teamwork and communication
• Compliance with hygiene and service standards

Requirement

Key Performance Expectations

• Accurate order taking
• Prompt and attentive service
• Strong guest satisfaction
• Good menu knowledge and upselling ability
• Clean and well-maintained service areas
• Effective teamwork and communication
• Compliance with hygiene and service standards

Responsibility

The Waiter/Waitress is responsible for providing attentive, friendly, and efficient service while ensuring every guest enjoys a welcoming and memorable dining experience.

Key Responsibilities

• Welcome guests warmly and guide them to their tables.
• Present menus and explain dishes, ingredients, promotions, and daily specials.
• Take accurate food and beverage orders.
• Recommend suitable dishes, beverages, and menu pairings.
• Communicate allergies and dietary requirements clearly to the kitchen and bar.
• Serve food and beverages according to the restaurant’s service standards.
• Check guest satisfaction and respond promptly to requests or complaints.
• Prepare tables and maintain cleanliness throughout service.
• Clear and reset tables efficiently.
• Process bills and payments accurately.
• Coordinate closely with the kitchen, bar, host, and other service staff.
• Assist with opening and closing duties, including mise en place and restocking.
• Follow food-safety, hygiene, grooming, and workplace-safety standards.
• Maintain good knowledge of the menu, ingredients, and restaurant concept.
• Perform other duties assigned by the supervisor or manager.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• EIS
• SOCSO