VP Team Leader - Banking Ops & Team Growth

UOB

George Town

Hybrid

MYR 120,000 - 190,000

Full time

14 days+

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Job summary

United Overseas Bank (Malaysia) Bhd is seeking a VP, Team Leader for Medium Enterprise to drive operational excellence and lead a high-performing team in a hybrid role based at Lebuh Bishop. You will coach staff, manage KPIs, and ensure compliance with banking policies while delivering exceptional customer service.

The role requires 3–5 years in banking with supervisory experience, strong leadership, and excellent communication skills.

Qualifications

Bachelor's degree in Business Administration, Finance, Banking, or a related field.
3-5 years in banking with 1-2 years in supervisory role.
Strong communication and leadership capabilities.

Responsibilities

Lead and motivate a team within United Overseas Bank (Malaysia) Bhd to achieve operational excellence, meet customer expectations, and contribute to the bank's overall success.
Manage, coach, and develop a team to enhance performance and career growth.
Allocate tasks, monitor workload, and ensure timely completion of team objectives and KPIs.
Act as a primary point of escalation for complex customer inquiries, operational issues, or disputes, ensuring effective resolution.
Collaborate with other departments to streamline processes and improve overall operational efficiency.
Prepare and present team performance reports to management, highlighting achievements and challenges.