Voice Support-Indonesian speaker

Cognizant; Kampung Malaysia Tambahan; Sur place; MYR 40 000 - 66 000; Plein temps

Résumé du poste

Cognizant Malaysia is seeking a PE Maps associate to improve the accuracy and quality of map content for Indonesian speaking markets, while working from the office during day shifts and with no travel. You will review, analyze and refine mapping data using Indonesian, Malay and English to support customer experience and location-based services across platforms.

Responsibilities include verifying points of interest, updating geographic attributes, and collaborating with cross-functional teams to

Qualifications

• Native fluency in Indonesian (reading, writing, speaking) for reviewing complex map content.
• Working proficiency in Malay for reading, writing and internal communication.
• Excellent English reading, writing and speaking for global processes.
• Strong attention to detail and analytical thinking to identify inconsistencies.
• Understanding of basic customer support concepts and issue categorization.
• Ability to adapt to new tools, workflows and quality standards in a fast-paced office.

Responsabilités

• Review digital map content for Indonesian regions and verify accuracy against guidelines.
• Analyze reported mapping issues and categorize them for efficient resolution.
• Validate points of interest in Indonesian sources to improve search relevance.
• Update geographic attributes in mapping tools to ensure precise information.
• Collaborate with cross-functional teams with updates in English and Malay.
• Document recurring data quality patterns in concise reports.
• Respond to internal support queries about mapping issues in Indonesian.
• Handle mappings escalations with empathy while meeting SLA commitments.
• Perform quality checks on map edits using structured checklists.
• Use dashboards to track productivity and quality for continuous improvement.
• Flag content risks in Indonesian, Malay or English sources.
• Suggest process improvements for efficiency and scalability.
• Maintain data confidentiality and comply with security policies.

Connaissances

Indonesian fluency

Malay proficiency

English proficiency

Attention to detail

Customer support mindset

Adaptability

Description du poste

Job Summary

Join a global technology company as a PE Maps associate focused on improving the accuracy and quality of map related content for Indonesian speaking markets while working from the office during day shifts and without travel requirements. You will review analyze and refine mapping data while using Indonesian, Malay and English language skills to support customer experience and location based services.

Responsibilities

• Review digital map content for Indonesian speaking regions and verify its accuracy against defined guidelines to ensure reliable navigation and location based services for users
• Analyze reported issues in mapping data and categorize them precisely so that downstream engineering and operations teams can resolve them efficiently and consistently
• Validate points of interest such as businesses landmarks and public facilities in Indoensian language sources to improve search relevance and user satisfaction across multiple platforms
• Update and maintain geographic attributes including names addresses and classifications in mapping tools so that customers receive precise and contextually correct information
• Collaborate with cross functional team members through clear written updates in English and Malay to support smooth workflows and timely resolution of mapping and support tickets
• Document recurring data quality patterns in concise reports so that process owners can refine rules and improve mapping algorithms for long term quality gains
• Respond to internal customer support queries about mapping related issues in Indonesian to provide clear explanations and set accurate expectations on resolution timelines
• Apply domain understanding of customer support practices to handle mapping escalations with empathy and consistency while maintaining service level commitments
• Perform quality checks on completed map edits using structured checklists to confirm adherence to standards and reduce error rates in production data
• Use internal tools dashboards and query interfaces to track individual productivity and quality metrics and to support continuous improvement efforts for the team
• Communicate potential content risks or culturally sensitive references found in Indonesian, Malay or English sources to ensure that mapping outputs respect local norms and company policies
• Contribute ideas for process optimization by sharing observations from day to day map review tasks so that operations become more efficient and scalable
• Maintain strict data confidentiality and comply with all security and compliance requirements while handling map content and customer related information in office systems

Qualifications

• Demonstrate native level fluency in Indonesian across reading writing and speaking to review complex map content and customer feedback with high accuracy
• Show working proficiency in Malay for reading writing and speaking to interpret regional references and support communication with internal stakeholders when needed
• Exhibit solid command of English in reading writing and speaking to follow global process documentation participate in training and collaborate with multinational colleagues
• Display strong attention to detail and analytical thinking so that subtle inconsistencies in addresses names and locations are identified and corrected effectively
• Apply basic customer support concepts such as clear communication empathy and issue categorization to manage internal mapping queries and feedback efficiently
• Adapt quickly to new tools workflows and quality standards in a fast paced office environment while managing day shift responsibilities consistently within defined timelines

Certifications Required

Thai language proficiency certification or equivalent plus any mapping or GIS fundamentals course is preferred