Senior Process Executive (Indonesian and English languages)

TSMG Holding; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

TSMG Holding is looking for an Outreach Operations specialist in Kuala Lumpur. The role requires excellent communication skills and focuses on researching and partnering with entities to enhance a global mapping platform. Candidates should have experience in Business Development and be fluent in both Indonesian and English.

The ideal candidate will excel in data management and operational troubleshooting while collaborating with various external partners and stakeholders.

Qualifications

• Excellent communication, time management, and organizational skills.
• Experience conducting research in assigned cities to enhance accuracy of geographic data.
• Ability to manage data submissions and troubleshoot operational issues.

Responsibilities

• Research and collate data from approved sources for a global mapping platform.
• Engage with potential partners to share basemap data for inclusion on the platform.
• Report project status and gather insights about partner expectations and challenges.

Skills

Fluent Indonesian

Fluent English

Experience in Business Development and B2B partnerships/sales

Expertise in Salesforce.com

Knowledge in Geographic Information System tools

Education

0-1 year of experience in digital/technology companies

Tools

Google Drive

Job description

Project Process Description

GDO Outreach Operations specialist requires excellent communication, time management and organizational skills to join our Outreach team. The role will focus on researching and outreaching to government and non-government entities in various markets to collate geographic data for use on a global mapping platform through the Geo Data Upload Tool. You will use your business development and relationship building skills to identify and effectively communicate mutually beneficial opportunities to both partners and the project team.

Core Competencies

• 0-1 year of experience working in digital/technology companies with tech products
• Fluent Indonesian
• Fluent English
• Experience in Business Development and B2B partnerships/sales, customer service
• Experience working in digital/technology companies with tech products
• Expertise in Salesforce.com; Google Drive
• Knowledge in Geographic Information System tools

Detailed Role & Responsibilities

• Conduct research in assigned cities across geographies to collate data from approved sources that can be used to enhance the accuracy of a global mapping platform and benefit end users.
• Communicate the project’s geo mission to authoritative entities and engage with potential partners to share basemap data for inclusion on the platform, primarily through promotion of the Geo Data Upload (GDU) Tool, using documentation provided by the project team.
• Liaise between external partners and stakeholder teams to convey requirements, validate data, coordinate and communicate updates about fixes/edits, etc.
• Report details of outreach and/or operational issues to GDO Outreach Operations Lead. Report project status and identify insights re: partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices, etc.
• Manage and track all data submissions (through GDU or outside GDU) with GDO operations teams and various external partners.
• Update information in internal planning tools and platforms as required, including logging and tracking all research, outreach, rejections, resulting submissions, etc.
• Document on deliverables, such as # of partners contacted/onboarded, # of open data sources identified or data sets submitted/ ingested, # of edits made originating from outreached sources.
• Address and resolve external partner queries associated to the project.
• Troubleshoot process and operational issues reported by authoritative data sources; ability to develop deep understanding of data formats, structures, etc.
• Manage data pipeline from receiving the data captured by Partners to the creation of launch schedules, ensuring highest quality of captured data as outlined in the Operational Guidelines.
• Utilize internal and third-party tools to engage with new Partners and track communications.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.