Voice Support-Indonesian speaker

Cognizant; Kuala Lumpur; Remote; MYR 39,000 - 58,000; Full time

Job summary

Cognizant is seeking a PE Maps associate to improve map content accuracy for Indonesian-speaking markets. The role is based in Kuala Lumpur with day shifts and remote work, requiring Indonesian, Malay and English language skills to support customer experience and location-based services.

Responsibilities include reviewing mapping data, analyzing issues, validating POIs, updating geographic attributes, and collaborating with cross-functional teams.

Qualifications

• Native level fluency in Indonesian for reviewing map content.
• Working proficiency in Malay for reading/writing.
• Strong command of English for reading/writing and collaboration.

Responsibilities

• Review digital map content for Indonesian regions and verify accuracy.
• Analyze reported mapping issues and categorize for resolution.
• Validate points of interest in Indonesian sources to improve search relevance.
• Update geographic attributes in mapping tools with correct names, addresses and classifications.
• Collaborate with cross-functional teams with updates in English and Malay.
• Document data quality patterns in concise reports for process improvement.
• Respond to internal mapping queries in Indonesian with clear explanations.
• Handle mapping escalations with empathy and maintain service levels.
• Perform quality checks on map edits using structured checklists.
• Use dashboards to track productivity and quality metrics.
• Flag potential content risks and ensure outputs respect local norms and policies.
• Suggest process optimization ideas from day-to-day review tasks.
• Maintain data confidentiality in office systems.

Skills

Indonesian fluency

Malay fluency

English fluency

Attention to detail

Customer support concepts

Adaptability to tools

Job description

Kuala Lumpur City Centre, Kuala Lumpur (Remote)

Join a global technology company as a PE Maps associate focused on improving the accuracy and quality of map related content for Indonesian speaking markets while working from the office during day shifts and without travel requirements. You will review analyze and refine mapping data while using Indonesian, Malay and English language skills to support customer experience and location based services.

Responsibilities

• Review digital map content for Indonesian speaking regions and verify its accuracy against defined guidelines to ensure reliable navigation and location based services for users
• Analyze reported issues in mapping data and categorize them precisely so that downstream engineering and operations teams can resolve them efficiently and consistently
• Validate points of interest such as businesses landmarks and public facilities in Indoensian language sources to improve search relevance and user satisfaction across multiple platforms
• Update and maintain geographic attributes including names addresses and classifications in mapping tools so that customers receive precise and contextually correct information
• Collaborate with cross functional team members through clear written updates in English and Malay to support smooth workflows and timely resolution of mapping and support tickets
• Document recurring data quality patterns in concise reports so that process owners can refine rules and improve mapping algorithms for long term quality gains
• Respond to internal customer support queries about mapping related issues in Indonesian to provide clear explanations and set accurate expectations on resolution timelines
• Apply domain understanding of customer support practices to handle mapping escalations with empathy and consistency while maintaining service level commitments
• Perform quality checks on completed map edits using structured checklists to confirm adherence to standards and reduce error rates in production data
• Use internal tools dashboards and query interfaces to track individual productivity and quality metrics and to support continuous improvement efforts for the team
• Communicate potential content risks or culturally sensitive references found in Indonesian, Malay or English sources to ensure that mapping outputs respect local norms and company policies
• Contribute ideas for process optimization by sharing observations from day to day map review tasks so that operations become more efficient and scalable
• Maintain strict data confidentiality and comply with all security and compliance requirements while handling map content and customer related information in office systems

Qualifications

• Demonstrate native level fluency in Indonesian across reading writing and speaking to review complex map content and customer feedback with high accuracy
• Show working proficiency in Malay for reading writing and speaking to interpret regional references and support communication with internal stakeholders when needed
• Exhibit solid command of English in reading writing and speaking to follow global process documentation participate in training and collaborate with multinational colleagues
• Display strong attention to detail and analytical thinking so that subtle inconsistencies in addresses names and locations are identified and corrected effectively
• Apply basic customer support concepts such as clear communication empathy and issue categorization to manage internal mapping queries and feedback efficiently
• Adapt quickly to new tools workflows and quality standards in a fast paced office environment while managing day shift responsibilities consistently within defined timelines

Certifications Required

Thai language proficiency certification or equivalent plus any mapping or GIS fundamentals course is preferred

Information Technology Services More than 10,000 employees

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value.

We build full-stack AI solutions powered by deep industry, process and engineering expertise - embedding an organization's unique context into technology systems that amplify human potential and drive tangible outcomes.

From strategy to deployment, we help global enterprises move from AI ambition to AI impact and stay ahead in a fast-changing world.

See how at cognizant.ai | Follow us @cognizant

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value.

We build full-stack AI solutions powered by deep industry, process and engineering expertise - embedding an organization's unique context into technology systems that amplify human potential and drive tangible outcomes.

From strategy to deployment, we help global enterprises move from AI ambition to AI impact and stay ahead in a fast-changing world.

See how at cognizant.ai | Follow us @cognizant

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