Outreach Operations Specialist

Aceolution Inc; Kuala Lumpur; Sur place; MYR 60 000 - 90 000; Plein temps

Résumé du poste

Aceolution Inc in Kuala Lumpur is seeking an Outreach Operations Specialist with strong communication, research, and stakeholder management skills. The role focuses on researching and engaging government and NGO partners, developing collaborations, and coordinating geographic data submissions for Maps integration.

The ideal candidate has experience in digital or technology companies, with business development, B2B partnerships, customer service, or partner/vendor engagement.

Qualifications

• Bachelor's degree in Engineering, GIS, or related field (or equivalent).
• Minimum 2.5 years in digital/tech environments with tech-based products.
• Experience in customer service, business development, or partnerships.
• Excellent verbal and written English communication is mandatory.
• Business-level English plus Arabic, Chinese, or Japanese preferred.
• Willingness to work onsite in Kuala Lumpur, Malaysia.

Responsabilités

• Research cities and identify authoritative geographic data sources.
• Outreach to partners and promote data sharing via GMCP Tool.
• Communicate geospatial mission and build partnerships.
• Maintain relationships with partners, vendors, and stakeholders.
• Coordinate with internal teams to validate data and track updates.
• Manage data submissions, onboarding, and data ingestion progress.
• Keep records of research, communications, and project updates.
• Monitor KPIs such as partners contacted and datasets submitted.
• Resolve partner queries about data submissions and formats.
• Oversee data pipeline from submission to launch scheduling.
• Identify data gaps and share insights with Outreach Operations Lead.
• Prepare project status reports and escalate challenges.

Connaissances

English communication

Customer service

B2B partnerships

Stakeholder management

Salesforce

GIS mapping

Research & analysis

Reporting & documentation

Problem solving

Vendor engagement

Formation

Bachelor's degree in Engineering, GIS, or related field

Outils

Salesforce

GIS software tools

Description du poste

We are looking for an Outreach Operations Specialist with strong communication, research, customer service, and stakeholder management skills. The role involves researching and engaging government and non-government organizations, developing partner relationships, and coordinating the collection and submission of geographic data for integration into Maps.

The ideal candidate will have experience working in digital or technology companies, with a background in business development, B2B partnerships, customer service, or partner/vendor engagement.

Key Responsibilities

• Research assigned cities and identify authoritative geographic data sources from government and non-government organizations.
• Conduct outreach to potential partners and promote geographic data sharing through the Maps Content Partners (GMCP) Tool.
• Communicate the client's geospatial mission and establish mutually beneficial partnerships with external organizations.
• Build and maintain strong relationships with partners, vendors, and stakeholders across different markets.
• Coordinate with internal operations teams and client stakeholders to validate data, communicate requirements, and track updates or corrections.
• Manage and track data submissions, partner onboarding, outreach activities, rejections, and data ingestion progress.
• Maintain accurate records of research, communications, submissions, and project updates using internal tools.
• Monitor and report key performance indicators, including partners contacted and onboarded, datasets submitted, open data sources identified, and map edits completed.
• Resolve partner queries and troubleshoot operational issues related to data submissions, formats, and structures.
• Manage the data pipeline from partner submission through data validation and launch scheduling, ensuring quality and compliance with operational guidelines.
• Identify data gaps, partner expectations, engagement challenges, and outreach best practices, and share insights with the Outreach Operations Lead.
• Prepare project status reports and elevate operational challenges when required.

Required Qualifications

• Bachelor's degree in Engineering, Geographic Information Systems (GIS), a related field, or equivalent qualification.
• Minimum 2.5 years of relevant experience in digital or technology companies working with technology-based products.
• Experience in customer service, business development, B2B partnerships, sales, or partner/vendor engagement.
• Excellent verbal and written communication skills in English — mandatory and non-negotiable.
• Business-level proficiency in English and at least one of the following languages: Arabic, Chinese, or Japanese.
• Willingness to work 100% onsite in Kuala Lumpur, Malaysia.

Key Skills and Competencies

• Communication: Excellent verbal and written communication skills are essential.
• Customer Service: Ability to handle partner queries, resolve concerns, and maintain positive relationships.
• Partner/Vendor Engagement: Experience engaging external organizations and building long-term partnerships.
• Stakeholder Management: Ability to coordinate effectively with internal teams, clients, and external partners.
• Salesforce: Experience with Salesforce.com is preferred for tracking partner interactions and outreach activities.
• Mapping/GIS: Knowledge of Geographic Information Systems and mapping tools is recommended.
• Research and Analysis: Ability to identify reliable data sources, evaluate information, and identify data gaps.
• Reporting and Documentation: Strong organizational skills and the ability to maintain accurate records and track deliverables.
• Problem-Solving: Ability to troubleshoot data-related and operational issues.

Preferred Candidate Profile

The ideal candidate is proactive, detail-oriented, and confident in communicating with external stakeholders. Candidates with experience in customer service, B2B partnerships, vendor management, or business development within digital or technology companies will be preferred.

Candidates must meet the communication and language requirements and be comfortable working onsite in Kuala Lumpur.