Senior Process Executive

TSMG Holding; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

TSMG Holding in Kuala Lumpur is looking for a GDO Outreach Operations specialist who excels in communication, time management, and organizational skills. The role entails researching and collaborating with governmental and non-governmental entities to enhance geographic data for a global mapping platform.

Qualified candidates should possess a Bachelor's degree in a related field and have relevant experience in business development and B2B partnerships.

Qualifications

• 2+ years of experience in Business Development and B2B partnerships/sales, customer service.
• 6+ months of experience with governmental entities and high profile accounts.
• 2 years of people management responsibilities.

Responsibilities

• Evaluate business operations and identify technical solutions.
• Oversee implementation of technical solutions.
• Conduct research to collect data for a global mapping platform.

Skills

Excellent communication skills

Time management

Organizational skills

Business development

Relationship building

Fluent English

Fluent Indonesian or Thai or Japanese

Experience in B2B partnerships/sales

Knowledge in GIS tools

Education

Bachelor's degree in Business Administration, GIS, or related field

Tools

Salesforce.com

Google Drive

QGIS

Job description

Project Process Description

GDO Outreach Operations specialist requires excellent communication, time management and organizational skills to join our Outreach team. The role will focus on researching and outreaching to government and non-government entities in various markets to collate geographic data for use on a global mapping platform through the Geo Data Upload Tool. You will use your business development and relationship building skills to identify and effectively communicate mutually beneficial opportunities to both partners and the project team.

Core Competencies

• Bachelor's degree in Business Administration, in GIS, or related field
• 2+ years of experience in Business Development and B2B partnerships/sales, customer service
• 6+ months of experience in collaborating with governmental entities and handling high profile accounts
• 2 Years+ of people management responsibilities
• Fluent English
• Fluent Indonesian or Thai or Japanese
• Experience in Business Development and B2B partnerships/sales, customer service
• Experience working in digital/technology companies with tech products
• Expertise in Salesforce.com, Google Drive
• Knowledge in Geographic Information System tools such as QGIS

Detailed Role & Responsibilities

• Applying subject expertise in evaluating business operations and processes
• Identifying areas where technical solutions would improve business performance
• Consulting across business operations, providing mentorship, and contributing specialized knowledge
• Overseeing the development, testing, and implementation of technical solutions
• Reporting project and subproject status and identifying insights on partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices, etc.
• Reporting details of outreach and/or operational issues to GDO Outreach Operations Lead.
• Verifying technical reference information, including user guides, training manuals, and system requirements
• Conduct research in assigned cities across geographies to collate data from approved sources that can be used to enhance the accuracy of a global mapping platform and benefit end users
• Problem solving, data research & validation, QC
• Communicating the project’s geo mission to authoritative entities and engaging with potential partners to share basemap data for inclusion on the platform, primarily through promotion of the Geo Data Upload (GDU) Tool, using documentation provided by the project team
• Updating information in internal planning tools and platforms as required, including logging and tracking all research, outreach, rejections, resulting submissions, etc.
• Documenting on project deliverables, such as number of partners contacted/onboarded, number of open data sources identified or data sets submitted/ingested, number of edits made originating from outreached sources
• Address and resolve external partner queries associated with the project
• Troubleshooting process and operational issues reported by authoritative data sources; ability to develop deep understanding of data formats, structures, etc.
• Managing data pipeline from receiving the data captured by partners to the creation of launch schedules ensuring highest quality of captured data as outlined in the Operational Guidelines
• Utilizing internal and third‑party tools to engage with new partners and track communications.
• Performing quality control for other team members and giving feedback
• Liaising between external partners and internal stakeholder teams to convey requirements, validate data, coordinate and communicate updates about fixes/edits, etc.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.