Indonesian Map QA & Support Specialist

Cognizant; Kampung Malaysia Tambahan; On-site; MYR 40,000 - 66,000; Full time

Job summary

Cognizant Malaysia is seeking a PE Maps associate to improve the accuracy and quality of map content for Indonesian speaking markets, while working from the office during day shifts and with no travel. You will review, analyze and refine mapping data using Indonesian, Malay and English to support customer experience and location-based services across platforms.

Responsibilities include verifying points of interest, updating geographic attributes, and collaborating with cross-functional teams to

Qualifications

• Native fluency in Indonesian (reading, writing, speaking) for reviewing complex map content.
• Working proficiency in Malay for reading, writing and internal communication.
• Excellent English reading, writing and speaking for global processes.
• Strong attention to detail and analytical thinking to identify inconsistencies.
• Understanding of basic customer support concepts and issue categorization.
• Ability to adapt to new tools, workflows and quality standards in a fast-paced office.

Responsibilities

• Review digital map content for Indonesian regions and verify accuracy against guidelines.
• Analyze reported mapping issues and categorize them for efficient resolution.
• Validate points of interest in Indonesian sources to improve search relevance.
• Update geographic attributes in mapping tools to ensure precise information.
• Collaborate with cross-functional teams with updates in English and Malay.
• Document recurring data quality patterns in concise reports.
• Respond to internal support queries about mapping issues in Indonesian.
• Handle mappings escalations with empathy while meeting SLA commitments.
• Perform quality checks on map edits using structured checklists.
• Use dashboards to track productivity and quality for continuous improvement.
• Flag content risks in Indonesian, Malay or English sources.
• Suggest process improvements for efficiency and scalability.
• Maintain data confidentiality and comply with security policies.

Skills

Indonesian fluency

Malay proficiency

English proficiency

Attention to detail

Customer support mindset

Adaptability

Job description

Cognizant Malaysia is seeking a PE Maps associate to improve the accuracy and quality of map content for Indonesian speaking markets, while working from the office during day shifts and with no travel. You will review, analyze and refine mapping data using Indonesian, Malay and English to support customer experience and location-based services across platforms.

Responsibilities include verifying points of interest, updating geographic attributes, and collaborating with cross-functional teams to