Process Executive - Customer Service (Cantonese Speaker)

Cognizant Malaysia; Subang Jaya; On-site; MYR 27,000 - 42,000; Full time

Benefits offered by this job

Cognizant Propel Program

Career development

Job summary

Cognizant Malaysia in Subang Jaya invites applications for a frontline customer service role. You will handle member enquiries by phone and live chat, resolve issues, and provide timely, professional service to our customers. This role emphasizes member satisfaction and skills development in a supportive team environment.

Join a company committed to inclusive career opportunities and growth. You will address inquiries, make recommendations, and escalate when necessary following internal

Qualifications

• Handle member enquiries by phone and live chat, resolve and escalate as needed.
• Provide excellent customer service in a timely, professional manner.
• Address member inquiries effectively and make recommendations.

Responsibilities

• Handle enquiries via phone/live chat.
• Escalate to appropriate teams per guidelines.
• Aim to improve member satisfaction.

Skills

Phone support

Live chat

Customer service

Job description

• Handle member enquiries by phone and live chat; resolve, recommend and escalate.
• Join Cognizant Malaysia's member-focused team.
• Drive impact on member satisfaction and sharpen frontline customer-service skills!

Handle enquiries through phone/live chat and provide extra-ordinary service to our customers in a professional and timely manner

Address members’ enquiries effectively and maintain satisfactory quality of customer service

Make appropriate recommendations to meet customers’ expectation

Escalate enquiries when necessary in line with internal guidelines

Job Requirements

Company Benefits

Explore programs and initiatives designed to foster an inclusive future for all.

We are committed to facilitating career and skill development through internal job opportunities, providing resources and tools to explore new roles.

Cognizant Propel Program

This signature program for women at mid and senior levels globally accelerates diverse leadership and empowers women to excel in the digital age.

Cognizant helps companies modernizetechnology, reimagineprocessesand transformexperiencesso they stay ahead in a fast-changing world.Cognizant engineers modern businesses. As one of the largest global professional services companies we help clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. As...