Visual Merchandise Executive

CHANEL (KUALA LUMPUR) SDN BHD; Kuala Lumpur; On-site; MYR 89,000 - 156,000; Full time

Job summary

CHANEL is seeking a Visual Merchandiser to safeguard the brand image nationwide through exemplary VM at Stand-Alone Boutiques and Counters. You will plan workflows, coordinate global VM materials, and manage suppliers to ensure stylish, consistent POS displays in line with marketing calendars.

The role requires 2–3 years in retail VM, strong communication, and the ability to lead multiple contractors while maintaining high attention to detail and brand integrity across all channels.

Qualifications

• Advanced Diploma in Interior, Graphic, Industrial Design or related field.
• 2–3 years experience in retail visual merchandising, preferably in cosmetics.
• Experience working with contractors and suppliers; ability to read technical drawings.

Responsibilities

• Visual Merchandising at POS and ensure brand image is upheld.
• Plan workflows to ensure timely VM execution and changes.
• Forecast and coordinate VM materials and planograms.
• Source and manage locally/regionally produced SPMs with quality control.
• Maintain VM assets, campaigns, and window displays in sync with calendar.
• Collaborate with Marketing, Retail, Product and Regional VM teams.
• Coach and develop store teams; uphold CHANEL VM culture.

Skills

Communication skills

Attention to detail

Multitasking

Team player

Creativity

Education

Advanced Diploma in Interior, Graphic, Industrial Design or related field

Tools

Adobe Illustrator

Photoshop

SketchUp

AutoCAD

Microsoft Office

Job description

Serve as a custodian of the CHANEL brand image nationwide by effectively communicating CHANEL’s visual identity through exemplary Visual Merchandising at all Stand-Alone Boutiques and Counters.

Operational Context:

Business Environment and Challenges

Diverse distribution channels – including boutiques (SABs) department stores (DS), and travel retail (TR) – each presenting unique Visual Merchandising (VM) requirements

Navigate an active Fragrance & Beauty (FBP) marketing calendar, requiring strong planning skills, proficiency in preparing planograms and layout plans for in-store VM changes, and promotional setups

Coordination with multiple contractors, demanding versatile management and communication capabilities

Maintain a strategic balance between upholding brand image, managing costs, and achieving event ROI

Adapt to rapidly evolving VM requirements, particularly with the introduction of new SABs and events locations

Future Opportunities:

Areas for Transformation

A growing number of SAB locations featuring window and lifestyle displays requiring innovative and creative approaches while working within guidelines

Retail animations for boutiques necessitating detailed planogram preparation

A strategic aim to elevate CM standards and brand image across all POS

Enhancement of contractor quality to align with CHANEL’s standards and requirements

Continuous evolution of events, podiums, and workshop, requiring creativity within global guidelines and attention to details

Key Responsibilities:

Visual Merchandising at POS

Proactively plan all workflows to ensure timely and successful VM execution

Forecast and coordinate the ordering of global VM materials to ensure alignment with merchandising plans

Source, order, and manage locally and regionally produced SPMs, maintaining quality control and consistency with brand standards

Manage visual orders and transparency changes for all POS in accordance with the marketing calendar

Oversee the expiration and removal of visual assets and tools at POS, office, warehouse, server archives and vendor-shared spaces

Maintain campaign films at POS, ensuring synchronization with campaign launches and window animations

Collaborate closely with Marketing, Retail, Product, and Regional VM team, proactively addressing issues and requests

Contribute to the coaching and development of Retail teams, fostering a strong CHANEL VM culture

Continuously improve and uphold POS image, enhancing the brand experience at every consumer touchpoint through regular POS visits and improvements

Support new POS openings and in-store activations with robust VM presentation tailored at POS architecture and business needs

Provide high-level VM expertise for ad-hoc tasks as required

Manage multiple contractors to ensure timely, high-quality execution

Maintain and repurpose VM props, supporting the brand’s sustainability objectives

Budget, Reports & Others

Plan and manage budgets for window displays and transparencies

Handle administrative tasks such as generating purchase requisitions, securing work permits, and completing all necessary VM documentation

Document all VM executions at POS, podiums, events, and workshops with comprehensive photographic and written reports

Role Specifications

Academic / Professional Qualifications

Minimum Advanced Diploma in Interior, Graphic, Industrial Design or related field

Proficiency in Adobe Illustrator, Photoshop, Sketch Up, AutoCAD or equivalent 2D/3D design software, as well as Microsoft Office (Word, PowerPoint, Excel)

Work Experience

At least 2-3 years experience in retail visual merchandising

Experience in cosmetic industry, departmental stores, retail, exhibition house or design agencies is advantageous

Proven ability to manage multiple contractors and suppliers

Hands-on experience in visual merchandising and coordination

Strong and excellent communication skills, with the capacity to engage with a diverse audience, and influence with both internal and external stakeholders at all levels

Expertise in reading and preparing technical and construction drawings for window displays and promotional setups

Ability to interpret and translate VM presentations into actionable plans and merchandising guidelines for POS environments

High attention to detail, with a creative and innovative mindset

Ability to work independently, multitask, meet tight deadlines, and demonstrate resilience and meticulousness

Organized and reliable team player

CHANEL is a privately-owned company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confidence in their work.

We care deeply about our employees and strive to create a safe environment that values people's humanity and uniqueness so that they are free to bring their full selves to their work and to their life's calling.

We offer a unique work environment where you are encouraged to better understand the brand, the business, and your motivations, so that together we can unlock the possibilities of your growth.

CHANEL is a privately-owned company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confidence in their work.

We care deeply about our employees and strive to create a safe environment that values people's humanity and uniqueness so that they are free to bring their full selves to their work and to their life's calling.

We offer a unique work environment where you are encouraged to better understand the brand, the business, and your motivations, so that together we can unlock the possibilities of your growth.