Visual Merchandising Executive

Chanel, Inc.; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

Chanel Malaysia seeks a senior Visual Merchandiser to custodiate brand image nationwide. You will lead VM at stand-alone boutiques and counters, plan layouts, and coordinate with contractors to guarantee on-brand presentation aligned with marketing calendars.

You will develop planograms, manage budgets, and ensure consistency across POS while training Retail teams and supporting new store openings.

Qualifications

• Minimum Advanced Diploma in Interior, Graphic, Industrial Design or related field.
• Proficiency in Illustrator, Photoshop, SketchUp, AutoCAD or equivalent 2D/3D design software.
• Experience: 2–3 years in retail visual merchandising; cosmetics/department stores advantageous.
• Strong communication and stakeholder management across internal and external teams.

Responsibilities

• Visual Merchandising at POS.
• Proactively plan all workflows to ensure timely and successful VM execution.
• Forecast and coordinate the ordering of global VM materials to ensure alignment with merchandising plans.
• Source, order, and manage locally and regionally produced SPMs, maintaining quality control and consistency with brand standards.
• Manage visual orders and transparency changes for all POS in accordance with the marketing calendar.
• Oversee the expiration and removal of visual assets and tools at POS, office, warehouse, server archives and vendor‑shared spaces.
• Collaborate closely with Marketing, Retail, Product, and Regional VM team, proactively addressing issues and requests.
• Contribute to the coaching and development of Retail teams, fostering a strong CHANEL VM culture.

Skills

Visual Merchandising

Contractor management

Planograms

Reading technical drawings

Independent work

Education

Advanced Diploma in Interior/Graphic/Industrial Design

Proficiency in 2D/3D design software

Tools

Adobe Illustrator

Photoshop

SketchUp

AutoCAD

Microsoft Office

Job description

Serve as a custodian of the CHANEL brand image nationwide by effectively communicating CHANEL’s visual identity through exemplary Visual Merchandising at all Stand-Alone Boutiques and Counters.

Operational Context: Business Environment and Challenges

Diverse distribution channels– including boutiques (SABs) department stores (DS), and travel retail (TR)– each presenting unique Visual Merchandising (VM) requirements Navigate an active Fragrance & Beauty (FBP) marketing calendar, requiring strong planning skills, proficiency in preparing planograms and layout plans for in-store VM changes, and promotional setups Coordination with multiple contractors, demanding versatile management and communication capabilities Maintain a strategic balance between upholding brand image, managing costs, and achieving event ROI Adapt to rapidly evolving VM requirements, particularly with the introduction of new SABs and events locations

Future Opportunities: Areas for Transformation

A growing number of SAB locations featuring window and lifestyle displays requiring innovative and creative approaches while working within guidelines Retail animations for boutiques necessitating detailed planogram preparation A strategic aim to elevate CM standards and brand image across all POS Enhancement of contractor quality to align with CHANEL’s standards and requirements Continuous evolution of events, podiums, and workshop, requiring creativity within global guidelines and attention to details

Key Responsibilities

• Visual Merchandising at POS
• Proactively plan all workflows to ensure timely and successful VM execution
• Forecast and coordinate the ordering of global VM materials to ensure alignment with merchandising plans
• Source, order, and manage locally and regionally produced SPMs, maintaining quality control and consistency with brand standards
• Manage visual orders and transparency changes for all POS in accordance with the marketing calendar
• Oversee the expiration and removal of visual assets and tools at POS, office, warehouse, server archives and vendor‑shared spaces
• Maintain campaign films at POS, ensuring synchronization with campaign launches and window animations
• Collaborate closely with Marketing, Retail, Product, and Regional VM team, proactively addressing issues and requests
• Contribute to the coaching and development of Retail teams, fostering a strong CHANEL VM culture
• Continuously improve and uphold POS image, enhancing the brand experience at every consumer touchpoint through regular POS visits and improvements
• Support new POS openings and in-store activations with robust VM presentation tailored at POS architecture and business needs
• Provide high‑level VM expertise for ad‑hoc tasks as required
• Manage multiple contractors to ensure timely, high‑quality execution
• Maintain and repurpose VM props, supporting the brand’s sustainability objectives
• Budget, Reports & Others
• Plan and manage budgets for window displays and transparencies
• Handle administrative tasks such as generating purchase requisitions, securing work permits, and completing all necessary VM documentation
• Document all VM executions at POS, podiums, events, and workshops with comprehensive photographic and written reports

Role Specifications

Academic / Professional Qualifications

• Minimum Advanced Diploma in Interior, Graphic, Industrial Design or related field
• Proficiency in Adobe Illustrator, Photoshop, Sketch Up, AutoCAD or equivalent 2D/3D design software, as well as Microsoft Office (Word, PowerPoint, Excel)

Work Experience

• At least 2-3 years experience in retail visual merchandising
• Experience in cosmetic industry, departmental stores, retail, exhibition house or design agencies is advantageous
• Proven ability to manage multiple contractors and suppliers
• Hands‑on experience in visual merchandising and coordination

Required Competencies

• Strong and excellent communication skills, with the capacity to engage with a diverse audience, and influence with both internal and external stakeholders at all levels
• Expertise in reading and preparing technical and construction drawings for window displays and promotional setups
• Ability to interpret and translate VM presentations into actionable plans and merchandising guidelines for POS environments
• High attention to detail, with a creative and innovative mindset
• Ability to work independently, multitask, meet tight deadlines, and demonstrate resilience and meticulousness
• Organized and reliable team player

About Chanel

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready‑to‑Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high‑end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact– on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.