VIP Lounge Ambassador & Member Concierge

Kuala Lumpur Pavilion Sdn Bhd; Kuala Lumpur; On-site; MYR 39,000 - 58,000; Full time

Job summary

Pavilion Kuala Lumpur is seeking a professional Concierge and Lounge Associate to verify eligibility, manage lounge access, seating and refreshments for Luxe Members, and handle membership inquiries with discretion.

You will provide shopping assistance, arrange dining reservations, liaise with retailers, support VIP visits, and ensure daily lounge operations, events and member engagement are delivered to high standards.

Qualifications

• Two years' experience in hospitality, concierge, customer service or premium retail.
• Excellent spoken and written English; Bahasa Malaysia preferred; additional languages an advantage.
• Strong interpersonal, organizational and problem-solving abilities.
• Willing to work shifts, weekends and holidays.

Responsibilities

• Provide concierge and lounge services to Luxe Members, including seating, refreshments and privacy.
• Assist with shopping, dining reservations, and private shopping per availability.
• Maintain member relations, handle inquiries and referrals to relevant teams.
• Support CRM and redemption services, verify membership and eligibility.
• Oversee daily lounge operations, handovers and service coverage between shifts.
• Coordinate events, member engagement activities and liaison with retailers.

Skills

Hospitality experience

Customer service

Interpersonal skills

Organizational skills

Problem-solving

Shift work

Job description

Pavilion Kuala Lumpur is seeking a professional Concierge and Lounge Associate to verify eligibility, manage lounge access, seating and refreshments for Luxe Members, and handle membership inquiries with discretion.

You will provide shopping assistance, arrange dining reservations, liaise with retailers, support VIP visits, and ensure daily lounge operations, events and member engagement are delivered to high standards.