VIP CRM & Retention Strategy Lead

SmartConsulting.net; Kuala Lumpur; On-site; MYR 111,600 - 167,400; Full time

Job summary

SmartConsulting.net is seeking a VIP Retention Strategy Manager in Kuala Lumpur to lead customer retention strategies and enhance revenue. This role involves managing high-value customer relationships through personalized communication, leveraging AI tools for analysis, and coordinating efforts across various teams.

The ideal candidate has at least 2 years of managerial experience in related fields, preferably within the iGaming industry. Fluent English and Mandarin speakers are strongly encouraged to apply.

Qualifications

• At least 2 years of managerial experience in VIP management, CRM, or related fields.
• Experience in the iGaming industry is highly preferred.
• Fluent in English and Mandarin (spoken, written, and reading).
• Strong analytical skills for retention and lifecycle behaviour.

Responsibilities

• Build strong customer relationships through personalised communication.
• Leverage AI tools to analyse customer behaviour.
• Train and develop the CRM team.
• Coordinate campaign delivery with multiple teams.
• Foster a knowledge-sharing culture.

Skills

Managerial experience in VIP management

Fluency in English and Mandarin

Strong analytical skills

Customer-focused and results-driven

Job description

SmartConsulting.net is seeking a VIP Retention Strategy Manager in Kuala Lumpur to lead customer retention strategies and enhance revenue. This role involves managing high-value customer relationships through personalized communication, leveraging AI tools for analysis, and coordinating efforts across various teams.

The ideal candidate has at least 2 years of managerial experience in related fields, preferably within the iGaming industry. Fluent English and Mandarin speakers are strongly encouraged to apply.